ABOUT APTIA

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.
With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.
Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.
And we are expanding. Aptia Group is not only fueled by our investors’ backing but also by our commitment to foster the growth and success of our people. At Aptia, we’re investing heavily in learning and development, paving unique career paths for our colleagues.
Specialist. Responsive. Thoughtful. Our values aren’t just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

As Projects Team Manager, you will be responsible for managing and directing the delivery of Projects and Governance services for a large Insured client. You will be accountable for the timeliness and quality of output provided to the Insured client and the management of a large team of analysts and administrators.
This role can be aligned to any Aptia Office in the UK on a hybrid-working basis.

What you will be doing :

• Ensuring processes are adhered to and reviewed to maintain best practice, drive continual improvement, operational effectiveness and client profitability.
• Increasing quality of service delivered by continuous and controlled improvement of processes used by the delivery teams.
• Analysing root cause when issues arise to identify preventative action. Implement required procedural changes to minimize risk of recurrence.
• Developing and maintaining a client-specific service delivery and improvement plan for identified clients.
• Ensuring Errors and omissions are handled in accordance with agreed procedures and within appropriate timescales.
• Influencing direct reports to take ownership for identifying process changes and providing input to the creation of a solution.
• Monitoring all project income within own control. Management of resources and proactive alignment of headcount with client service.
• Working with the other Managers as appropriate to design, develop and implement the approved solutions for your clients.
• Understand, analyse and document business requirements
• Identification of areas where improvements to existing systems, processes and procedures can be achieved.