Projekt – IT Supporter Workplace Retail at NAXCON GmbH

Lucerne, Lucerne, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Support, Software Support, Network Support, Windows 10/11, Microsoft 365, Active Directory, Printers, Mobile Devices, Business Applications, ITSM Documentation, ITIL Processes, Ticketing Systems, Service-Oriented Approach, German Language, English Language

Industry

IT Services and IT Consulting

Description

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry. Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality. We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers. Workload: 100% Start: April 1, 2026, or possibly earlier End: October 31, 2026, with the option to extend Location: Lucerne, on-site, no remote work Client segment: Retail Applications from outside Switzerland: The candidate must hold an EU passport or be a citizen of a Schengen country (dual citizenship is acceptable); candidates from non-Schengen countries with a work permit for Germany, Austria, etc., are not eligible Responsibilities: Process support requests and provide assistance for hardware, software, and networks Analyze and resolve issues with Windows, Office 365, printers, mobile devices, and business applications Escalate complex cases to other departments and update ITSM documentation Assist with onboarding and offboarding, including setting up user accounts and devices Support IT projects Requirements/Skills: Experience in a similar IT support role Knowledge of Windows 10/11, Microsoft 365, Active Directory, and networks Experience as an IT support specialist in retail Familiarity with ITIL processes and ticketing systems A proactive and service-oriented approach to work Ability to work independently Very good German language skills; English skills are a plus

Responsibilities

The role involves processing support requests and providing assistance for hardware, software, and networks, while analyzing and resolving issues related to Windows, Office 365, printers, and business applications. Additionally, the supporter will assist with onboarding/offboarding procedures and updating ITSM documentation.