Job Title: Food & Beverage Assistant
Reports to: Bar Manager
Location: Prom Bar, The Riverside Park Hotel & Leisure Club
We are looking for a dynamic and customer-focused Food and Beverage Assistant to join our busy team here in the hotel. This role is key in ensuring guests receive exceptional service, whether they’re enjoying a meal, a drink, or a special event. You’ll be working in a fast-paced, high-energy environment, balancing bar service, food running, and general hospitality duties. Shifts may include late nights, weekends, and holidays.
Key Responsibilities:
Guest Service:
- Provide a warm, friendly, and professional welcome to all guests.
- Take and process food and drink orders efficiently, ensuring accuracy.
- Offer recommendations on menu items, including food and beverages.
- Ensure prompt service and proactively engage with guests to enhance their experience.
Bar & Beverage Service:
- Prepare and serve a wide range of drinks, including cocktails, beers, wines, and soft drinks.
- Follow responsible alcohol service guidelines and recognise when to refuse service.
- Maintain a clean and organised bar area, ensuring stock levels are adequate.
Food Service & Table Maintenance:
- Assist in delivering food orders from the kitchen to guests’ tables.
- Ensure correct food presentation and verify special requests.
- Set up and clear tables efficiently, maintaining a high standard of cleanliness.
Upkeep & Cleanliness:
- Keep the bar, dining, and service areas clean and well-organised.
- Follow hygiene and sanitation standards to maintain a safe environment.
- Assist with end-of-shift cleaning tasks, including restocking supplies.
Guest Interaction & Problem-Solving:
- Handle guest inquiries, complaints, and special requests professionally.
- Anticipate guest needs and go the extra mile to provide a memorable experience.
Cash Handling & Compliance:
- Process payments accurately, including cash, card, and room charges.
- Follow hotel policies on cash handling, stock control, and security.
- Adhere to all food safety, health, and licensing regulations.
Qualifications & Skills:
- Previous experience in a bar, restaurant, or hospitality role is preferred but not required.
- Strong communication and teamwork skills.
- A passion for providing outstanding customer service.
- Ability to work in a fast-paced, high-energy environment.
- Knowledge of food safety and hygiene standards (training provided).
- Flexibility to work evenings, weekends, and late nights as required.
Job Types: Full-time, Permanent
Pay: From €13.80 per hour
Expected hours: 31 – 36 per week
Benefits:
- Bike to work scheme
- Company events
- Employee assistance program
- Gym membership
- On-site gym
- On-site parking
Schedule:
Work authorisation:
Work Location: In person
Expected start date: 24/02/202