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Prompt Engineer at Harmony Hospice LLC
Ciudad de México, , Mexico -
Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Prompt Design, LLMs, Collections, Lending, Financial Services, Spanish Fluency, Structured Logic, Iteration, OpenAI, Anthropic, Context Management, Output Validation, Analytical Skills, Writing Skills

Industry

Description
About Kleva Kleva (kleva.co) is an AI agent that automates debt collection. We’re building intelligent systems that handle real customer conversations — not just chatbots. About the role Your job is to make Kleva think better. You’ll design and optimize the prompts that shape how Kleva interacts with customers, solves complex cases, and adapts to different scenarios. Responsibilities Design, test, and refine prompt architectures for diverse customer use cases Analyze model outputs to improve accuracy, tone, and outcome success Collaborate with engineers to productionize prompt workflows Monitor and document prompt performance metrics What we actually look for Strong understanding of collections, lending, or financial services (BPO experience, fintech, credit ops, or call center management). Comfort with LLMs beyond basic prompting: system prompts, few-shot learning, tool use, constraints, output validation. Spanish fluency. Most of our calls are in Spanish. If you can't prompt in Spanish, you can't do this job. Ability to think in structured logic. Collection calls are decision trees with emotional variance, not freeform conversation. High tolerance for iteration and failure. Most prompts break on live calls before they work. Why join Kleva Join a fast-moving AI startup tackling real-world automation challenges. Your work will directly impact how businesses communicate and operate through AI. If you’re obsessed with how language shapes intelligence and want to build smarter AI agents, we’d love to hear from you. Proven experience working with large language models (OpenAI, Anthropic, etc.) Deep understanding of prompt design, context management, and evaluation Strong analytical and writing skills Comfortable experimenting and iterating quickly
Responsibilities
The role involves designing, testing, and refining prompt architectures for diverse customer use cases to improve the AI agent's interactions, accuracy, and outcome success. Responsibilities also include collaborating with engineers to productionize prompt workflows and monitoring performance metrics.