JOB DESCRIPTION

Job Role: Customer Service Property Assistant (Evenings/Weekends)
Contract Type: Part Time - Temporary to Permanent (Initial 5 months)

PREFERRED SKILLS & EDUCATION:-

• Experience within the customer service industry.
• Experience within the property industry, ideally property management.
• SIA CCTV Licence (desirable).

KEY RESPONSIBILITIES:-

• Handling PropCall’s out-of-hours calls.
• Triaging caller requests and assisting to resolve emergency maintenance issues over the phone where possible.
• Administering the accurate and informative recording and processing of calls.
• Providing a high level of customer service to all out of hours calls.
• Organisation of contractors.
• Administration of the online maintenance system.
• Regular CCTV monitoring.