JOB DESCRIPTION SUMMARY

Performs the administrative functions of the Property Management Team assuring a high level of professionalism in property issues, including timely response to and resolution of any tenant requests or concerns.

IMPORTANT EDUCATION

• High school diploma/GED equivalent; Bachelor’s degree preferred

IMPORTANT EXPERIENCE

• Customer service experience preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Proficiency in Microsoft Office Suite
• Ability to give and take direction and to interface with decision makers in a professional manner and maintain confidential information

• Provide full administrative support, including phone support, typing reports, filing and distribution of correspondence.
• Schedule and coordinate meetings/special events, as requested.
• Assist in lease administration activities, including tenant contacts and insurance information; generate reports.
• Prepare and coordinate bid proposals, service contracts and approved invoices. Assist in bidding process and assist Property Manager(s) in their efforts to ensure compliance with C&W’s policies and procedures.
• Prepare and code invoices for Property Manager’s approval.
• Ensure office is stocked with office supplies and other required items to maintain the office.
• Ensure prompt and accurate completion of contract and certificates of insurance information in contract administration software.
• Track and file contracts and insurance certificates; maintain follow-up system for expirations.
• Monitor and maintain the property maintenance work order system and prepare monthly reports for Property Manager on status of tenant work orders.
• Maintain the property purchase order system.
• Maintain lease and contract files, as well as other files located within the property management office.
• Promote and foster positive relationships with tenants and clients and track service calls as required.
• Assist with monthly and quarterly management reports as well as annual budget preparation.
• Process management and maintenance staff hours, tenant bill back invoices through accounting, expense reports, monthly meter readings of properties, and check requests for review and approval.