ABOUT US

Elliot Leigh is a leading property services company based in London and the South-East, known for our expertise in guaranteed rent, property management, lettings, and maintenance services. For over 20 years, we’ve provided dependable, professional solutions for landlords, tenants, and local authorities—ensuring peace of mind through excellence and reliability.
We pride ourselves on being a people-first company with a strong commitment to ethical service, transparency, and long-term relationships. As part of our continued growth, we are seeking a dedicated and proactive Property Administrator to join our dynamic Property Services Team in Ilford.

KEY SKILLS AND COMPETENCIES

• Customer Service Excellence: Ability to manage tenant and landlord queries professionally, ensuring high levels of satisfaction and timely resolution of issues, in line with Elliot Leigh’s reputation for dependable service.
• Communication & Interpersonal Skills: Clear and confident communicator, capable of liaising effectively with tenants, landlords, contractors, and internal departments both in person and over the phone.
• Organisation & Prioritisation: Highly organised with the ability to manage multiple property maintenance requests, prioritise tasks based on urgency, and meet daily deadlines in a fast-paced environment.
• Attention to Detail: Diligent in logging maintenance issues, updating records, and ensuring all documentation is accurate and compliant with internal systems.
• Technical Proficiency: Comfortable using property management software, CRM tools, Microsoft Office Suite (especially Outlook, Excel, and Word), and open to learning new systems as required.
• Problem Solving: Proactive in identifying issues, applying logical thinking to troubleshoot problems, and escalating more complex concerns appropriately
• Team Collaboration: Works well within a collaborative team environment, supporting colleagues and contributing to the wider goals of the Property Services department.
• Time Management: Able to handle a high volume of work and maintain performance during peak periods, with minimal supervision.
• Knowledge of Property Sector: Understanding of property maintenance processes and tenant/landlord relationships is advantageous; a willingness to develop expertise in this area is essential.
• Professionalism & Discretion: Demonstrates a courteous, respectful manner in all interactions and maintains confidentiality in line with company policy.

QUALIFICATIONS AND EXPERIENCE

• Previous experience in property administration or customer service is desirable.
• A genuine interest in the property sector and willingness to learn.
• A positive attitude and desire to contribute to a growing, fast-paced team.
  

  If you are passionate about making a difference in the lives of young people and have the skills to manage property administration effectively, we invite you to apply today and become part of our dedicated team at Elliot Leigh Property Management!

Job Title: Property Administrator
Location: Office in Ilford
Contract Type: FIXED TERM CONTRACT – MATERNITY COVER FROM OCTOBER 2025
Reports to: Property Services Manager
Days & Hours of Work: Monday to Friday, 9am – 6pm

Salary: £28,000 pro rata

Job Types: Full-time, Fixed term contract
Pay: From £28,000.00 per year

Application question(s):

• Are you located in East London?
• Do you have property management experience?
• Do you have experience handling maintenance requests for properties?
• Do you have experience managing the administrative responsibilities for multiple properties simultaneously?

Work Location: In perso

ROLE OVERVIEW

As a Property Administrator, you will manage a group of properties and act as the first point of contact for maintenance-related issues. Your role will involve liaising with tenants, landlords, local authorities, and maintenance teams to ensure timely and efficient resolution of repair issues.
You will be responsible for logging maintenance calls, allocating work, following up on completion, and ensuring all necessary actions are taken to maintain our properties to a high standard. This is a key role within our Property Services Team, requiring excellent communication, organisation, and problem-solving skills.

RESPONSIBILITIES

• Act as first point of contact for reporting maintenance issues (phone and online).
• Record and assess maintenance requests, carrying out basic troubleshooting when necessary.
• Log and manage work orders using internal property management software.
• Allocate jobs according to urgency and established prioritisation procedures.
• Report any potential disrepair or legally sensitive complaints to the Property Services Manager.
• Liaise with maintenance operatives to ensure timely completion of works.
• Follow up on completed jobs to confirm satisfactory resolution.
• Contribute to the overall goals and performance targets of the Property Services Department.
• Provide general administrative and office support as required.