Job Summary:We’re looking for an enthusiastic, detail-oriented, and proactive Guest & Owner Experience Partner to support the daily operations of our growing holiday letting business. In this role, you’ll be a key point of contact for both property owners and guests, helping to ensure every stay runs smoothly and every owner feels supported. You'll play a vital role in maintaining high standards across our properties, assisting with property management, and strengthening the relationships that underpin our business.

Key Responsibilities:

• Act as a friendly, reliable point of contact for both guests and property owners
• Coordinate with cleaners, contractors, and suppliers to maintain property quality
• Respond to guest and owner queries with professionalism, care, and attention to detail
• Work closely with the Operations Manager to improve internal processes and support business growth
• Monitor guest feedback and assist in implementing improvements to elevate the guest experience
• Support onboarding of new properties, ensuring everything is set up to our standards
• Help uphold brand standards across all communications and touchpoints

Required Skills and Qualifications:

• Technically minded with a proactive approach to problem-solving.
• Self-sufficient and able to work independently
• Proficient in Microsoft Excel and Google Documents.
• Experience using Property Management Systems (PMS) is desirable.
• Strong communication and interpersonal skills.
• Exceptional organisational skills and attention to detail.
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