COMPANY OVERVIEW

Aspects Holidays, established in St Ives in 1989, is a family-owned, leading holiday letting agency in Cornwall. We are dedicated to providing exceptional customer service and helping property owners maximise bookings while minimising the operational burden. Our friendly team, stretched across the length of the county, works closely with owners and guests to maintain our reputation for excellence.
Job Title: Property and Customer Support – Bude
Salary: From £25,077 per year (plus profit share)
Location: Bude office (interviews at Hayle HQ)
Hours: Full-time, 37.5 hours per week over 5 days (including most Saturdays). The role may include rota’ed late shifts during peak periods.

ABOUT YOU:

We’re looking for someone with:

• Professionalism, initiative, and the ability to manage tasks effectively.
• Excellent communication skills, both verbal and written.
• Strong IT skills, including confidence using Outlook, Excel and other online systems to manage records and communications.
• Enthusiasm, commitment, and a friendly, approachable manner.
• Ability to work effectively as part of a team while also taking ownership of individual tasks.
• Full UK driving licence.
• Previous experience within holiday lettings or property management is advantageous but not essential.

ABOUT THE ROLE:

We’re looking for a dedicated and proactive Property and Customer Support team member to assist in our Bude office. You’ll play a key role in supporting our Property Manager and the wider team, helping ensure our portfolio of holiday homes is well managed and our owners and guests receive excellent service.
This role involves an element of lone working, so you’ll need to take initiative and manage tasks independently at times. You’ll also have regular interaction with property owners, trades, and colleagues, ensuring you’re always connected and supported.

KEY RESPONSIBILITIES:

• Collate necessary documents for both new and existing properties.
• Liaise with property owners, guests, and local trades.
• Support our sister company with linen and housekeeping enquiries.
• Assist with administrative and operational tasks to keep the Bude portfolio running smoothly.