Property Caretaker at Sterling Reef

at  Vacasa

WHY VACASA

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

WHAT WE’RE LOOKING FOR

Vacasa is seeking hard-working, energetic employees to help us maintain our large and quickly growing portfolio of vacation homes as a Property Caretaker. Responsibilities will include maintaining homes and housekeeping; which includes deep cleaning, organizing, stocking amenities, and corresponding with our outstanding local team, as well as our central management team. Hours can and will vary weekly and seasonally based on business needs.

SKILLS AND QUALIFICATIONS

• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Professional in all forms of communications such as email, phone calls, video calls and texts
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Strong attention to detail
• Prior housekeeping experience a plus
• Adhere to all company policies and procedures

• Assist with operations in assigned location managing a specific portfolio of properties
• Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
• Perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
• Conduct regular inspections prior to guest and owner arrivals
• Meet and maintain Vacasa standards and metrics such NPS, standard unit appearance, and efficiency
• Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
• Resolve escalated guest and homeowner concerns by responding to emails, calls and tickets
• Partner and assist your Business Development Representative when new units join the portfolio
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
• Provide cross-coverage for your manager or peers when necessary