Property Claims Consultant at IAG AUS

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Experience, Claims Management, Call Centre Experience, Verbal Communication, Written Communication, Stakeholder Engagement, Technical Proficiency, Research Skills, Analytical Skills, Problem Solving, Customer Service, Relationship Building, Efficiency, Empathy, Solutions Focused, Outcome Driven

Industry

Insurance

Description

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance. We’re excited to announce multiple full-time opportunities to join our team as a Property Claims Consultant. As a Claims Consultant, you’ll be at the heart of our customer experience. Every interaction you have has the power to make a real difference for our customers when they need us most. You’ll build strong relationships, explore the best possible outcomes with confidence, and work efficiently to ensure a smooth and seamless claims process from start to finish. This role is ideal for someone who is empathetic, solutions-focused, and driven to deliver exceptional customer outcomes. Key Details • Location: Anywhere in Australia, where we have offices • Work Hours: 8:30 AM – 5:00 PM (Western Australian Time) • Work Arrangement: Flexible hybrid model – only one in-office day per week required This is a permanent full-time role based in multiple locations across Australia. What You'll Do • Interacting with our customers and assessing each situation. Managing and resolving issues with customers • Researching, analysing and investigating information provided by our customers and supplier network • Managing the settlement of claims and ensuring individual and team work lists are maintained up to date What You'll Bring • Experience in insurance or claims is preferable • Call centre experience is preferable • Excellent verbal and written communication skills, with the ability to engage effectively with a range of stakeholders • High technical proficiency, including the ability to navigate and manage multiple systems and software platforms simultaneously What We Offer • Boosted superannuation with 13% as standard. • 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). • Work from home and many more flexibility options with myFlex. • Up to 50% off personal insurance, including home and motor insurance. • Partner discounts on private health insurance, tech & appliances, and many more. • Industry-leading 20 weeks paid parental leave. • Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. *employment type eligibility criteria apply Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Responsibilities

As a Property Claims Consultant, you will interact with customers to assess their situations and manage claims issues. You will research and analyze information to ensure a smooth claims process from start to finish.