OVERVIEW

We believe in going beyond expectations for our clients and their customers at every turn. Our aim is to inspire positive change in the sectors we serve. To do this we are clear, visionary, can-do, together and transformational.
You will provide excellent customer service to policy holders, clients and colleagues as well as being responsible for day to day claims management and general customer focus. Using great communication, both verbally and written, you will be able to communicate to customers and peers from all levels and all walks of life. Working together as part of a team, you will focus on common goals, being supportive and proactive at all times.

SKILLS

• Must have Domestic or Commercial Property claims handling experience
• Proficient in using computer systems and software relevant to claims processing.
• Strong communication skills, both written and verbal, for effective interaction with clients and team members.
• Ability to work independently as well as part of a team, demonstrating initiative and problem-solving skills.
  If you are passionate about delivering high-quality service and possess the necessary skills, we encourage you to apply for this exciting opportunity as a Property Claims Handler.
  Job Types: Full-time, Permanent
  Pay: Up to £27,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Life insurance
• Work from home

Experience:

• Property/Domestic Claims Handling: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remot

• Ensure on a daily basis that all new instructions are accepted/actioned
• All departmental emails are read and actioned accordingly
• Work closely with the team, providing support/assistance where required.
• Work to achieve all KPI’s and delivery of first class service
• Develop a focused culture of continual improvement where people develop and contribute to achieving KPI and business goals & also improving the customer journey of a claim
• Liaise with other departments and external clients to ensure customer satisfaction and improvement of processes and procedures
• Report any issues or complaints to the appropriate escalation point.
• Answering the telephone, assist with enquiries, relay messages both verbally and written.
• Update and maintain client files whilst maintaining confidentiality
• Creation and sending of letters recording incoming post and action/signpost any issues arising.
• Any other duties as may be required or requested of you both within your team.