Property Maintenance Coordinator at Pavago

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

24 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Yardi, AppFolio, Buildium, Vendor Coordination, Work Order Management, Preventive Maintenance, SLA Compliance, Invoice Review, Tenant Communication, OSHA Compliance, Microsoft Office, Google Workspace, Multitasking, Organizational Skills, Property Management, Reporting

Industry

Staffing and Recruiting

Description

Property Maintenance Coordinator (Yardi / AppFolio / Buildium) – Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (with flexibility for urgent issues) About the Role We’re hiring a Property Maintenance Coordinator to own the end-to-end maintenance lifecycle across a portfolio of residential properties. This role is execution-heavy and requires: Fast response times Strong vendor coordination Tight follow-up High attention to detail You will be the central hub between tenants, vendors, and property owners, ensuring all maintenance requests are handled quickly, correctly, and completely. What You’ll OwnMaintenance Request Intake (Daily Operations) Handle 10–20 daily maintenance requests via phone, email, and tenant portals Log and track requests in: Yardi AppFolio Buildium Prioritize urgent issues: Plumbing leaks HVAC failures Safety risks Work Order Management (Core Responsibility) Create, assign, and track work orders from open → in progress → completed Ensure all tickets are resolved within SLA timelines Follow up consistently until full resolution Close tickets only after tenant confirmation Vendor Coordination & Dispatch Schedule and dispatch vendors for repairs and inspections Verify vendor: Availability Licensing Insurance compliance Review invoices and ensure alignment with completed work Hold vendors accountable to timelines and quality Preventive Maintenance (Long-Term Efficiency) Schedule recurring services: HVAC servicing Pest control Safety inspections Landscaping Maintain maintenance calendars and logs Reduce emergency repairs through proactive planning Compliance & Documentation Maintain audit-ready records for: Work orders Vendor documentation Invoices Ensure compliance with: Occupational Safety and Health Administration (OSHA) Local building codes and safety standards Reporting & Visibility Prepare weekly reports: Open tickets Resolution timelines Maintenance costs Deliver monthly insights: Spend trends Recurring issues Preventive maintenance completion What Makes You a Strong Fit You follow up until things are actually done You can manage multiple moving tickets without dropping details You stay calm and decisive during urgent situations You balance tenant experience + vendor accountability Required Experience & Skills 2+ years in: Property management Maintenance coordination Hands-on experience with: Yardi / AppFolio / Buildium Strong organizational and multitasking ability Experience with: Vendor scheduling Invoice review Maintenance workflows Proficiency in Microsoft Office / Google Workspace Nice to Have (Top Candidates) Experience managing 100+ unit portfolios Knowledge of: HVAC systems Plumbing Electrical basics Experience with compliance and safety standards Background in preventive maintenance programs What a Typical Day Looks Like Review and prioritize incoming maintenance requests Dispatch vendors and track job progress Communicate updates to tenants and confirm satisfaction Update systems with notes, invoices, and completion status Schedule preventive maintenance to avoid future issues Prepare reports for owners and leadership In short: You ensure nothing falls through the cracks and every issue gets resolved properly. Key Metrics (KPIs) SLA compliance: Emergencies < 24 hours Standard requests < 72 hours Tenant satisfaction scores Vendor completion rates Invoice accuracy Preventive maintenance completion % Zero compliance or safety issues Why This Role Stands Out High ownership across operations Direct impact on tenant satisfaction and property performance Exposure to real estate operations at scale Clear path into Property Operations Manager / Portfolio Manager Apply Now If you: Are detail-obsessed Follow through relentlessly Can manage chaos with structure This role is a strong fit.

Responsibilities

Manage the end-to-end maintenance lifecycle for residential properties, acting as the hub between tenants, vendors, and owners. Responsibilities include handling daily maintenance requests, dispatching vendors, and ensuring all work orders are resolved within SLA timelines.