At Support House, we open doors, minds, and possibilities. We build opportunities, we inspire change, and we transform health care. We believe everyone deserves support.
Support House is directed by our core values. They guide our agency’s decisions and actions, unite our staff, define our brand, and inspire our culture. We connect by building meaningful relationships. We put people first by supporting them to direct their own path. We focus on holistic wellness. We foster engagement through designing housing, supports and the system together.
Support House offers supportive housing options, community outreach, peer support and building system capacity.

THE MAIN PURPOSE OF THIS POSITION

The Property Maintenance is responsible for supporting the Property Manager in the day-to-day operations of our supportive housing properties.

ADMINISTRATIVE TASKS:

• Utilize property management software to track maintenance requests.
• Assist in budgeting and forecasting for property-related expenses.

·Knowledge and skills necessary to be successful in this role

• High school diploma or equivalent (additional education in property management or related field is preferred).
• A minimum of 5 years of experience in a similar position, demonstrating a proven track record in property management and hands-on maintenance.
• Relevant certifications in property management or maintenance are considered a valuable asset.
• Excellent communication and interpersonal skills.
• Strong organizational skills with meticulous attention to detail.
• Demonstrated ability to multitask and prioritize responsibilities effectively.
• Proficiency in Microsoft applications (Outlook, Word, Excel).
• Familiarity with property management software is a plus.
• Hands-on experience in plumbing, electrical work, carpentry, and other maintenance tasks.
• In-depth knowledge of property laws, regulations, and leasing agreements.
• Working knowledge of the Ontario Building Code and Residential Tenancies Act.
• Experience working in a non-profit or supportive housing setting is considered an asset.
• Knowledge and sensitivity to mental health and substance use challenges; trauma-informed communication skills are strongly preferred.
• Ability to de-escalate tense situations and engage with tenants respectfully.
• Ability to deal with clients in a respectful manner, ensuring excellent customer service.
• Strong work ethic with an emphasis on attention to detail and reliability.
• Adaptability and problem-solving abilities in various work situations.
• Exceptional organizational and multitasking skills, capable of handling multiple units, tasks, and projects simultaneously.
• Must have a valid driver’s license and access to a reliable vehicle, as regular travel to a portfolio of properties will be required.
• Access to own tools is considered an asset.
• Understanding of job safety protocols and a commitment to maintaining a safe work environment