POSITION SUMMARY

We’re seeking a highly independent, service-minded Portfolio Manager to pioneer a new role focused on managing small multifamily properties (typically 5–15 units) and investor-owned residential portfolios. This person will serve as the trusted advisor and primary point of contact for multiple individual property owners—delivering a concierge-style experience that balances responsiveness, care, and efficiency.
These owners have unique needs: heavier maintenance volumes, limited time for day-to-day approvals, and higher expectations for proactive, strategic service. The ideal candidate thrives in a high-touch environment, excels at building strong relationships, and takes initiative to refine systems and processes for long-term portfolio health. This is a fully remote role, but you must reside in San Diego.

8:30 – 5:00 PM PST.

Education:

• Bachelor’s (Preferred)

Experience:

• Property management: 5+ year experience (Preferred)

License/Certification:

• Driver’s License (Required)
• Real Estate License (Required)

Work Location: 5252 Balboa Ave. Suite 704. San Diego, CA 92117
Good Life Property Management is seeking a driven, outgoing individual to join our team! If you’re looking for an exciting new opportunity in the property management industry, you’ve come to the right place.
Our mission at Good Life is to make owning rental property easy. We are passionate about improving lives and everything we do is about helping others and becoming better versions of ourselves. We are a results-based company with an entrepreneurial attitude. We are looking for a leader who is looking to grow with a company, who takes extreme ownership of their role, and who enjoys helping others.
Listen to our Story from the founder Steve Welty: https://www.goodlifemgmt.com/about

Skills & Qualifications

• Degree in real estate, property management, business administration or a related field preferred.
• Must have an active California Real Estate license.
• 5+ years experience in residential property management, with a strong preference for small multifamily or portfolio-level oversight
• Working knowledge of property regulations.
• Proven ability to build and implement systems, SOPs, and scalable processes
• Skilled communicator and client relationship builder
• Strategic thinker with a service-first mindset
• Strong organizational, time management, and delegation skills
• Proficiency in property management software
• Familiarity with AppFolio and Lead simple is preferred
• Understanding of maintenance coordination, CapEx planning, and financial performance trackin

• Independently manage a book of small multifamily properties and investor-owned portfolios (5–15 units per property or 5+ units across portfolios), serving as the main point of contact for each owner.
• Build trust and loyalty through proactive, high-touch communication (regular check-ins, strategic updates, timely responses to inquiries, sets rental rates, negotiates and enforces lease agreements.).
• Develop strong client relationships by understanding owner goals and tailoring management strategies accordingly.
• Oversee rental rate setting, lease negotiations, renewals, and enforcement of lease agreements.
• Terminates leases and initiates eviction proceedings.
• Lead resolution of client issues, including late payments, operating expenses, and escalations.
• Manage and oversee maintenance requests, ensuring timely resolution and monitoring for “stale” tickets.
• Build trust through proactive, regular communication (monthly/quarterly check-ins), strategic planning, and exceptional responsiveness.
• Refine and create systems tailored to small multifamily and multi-owner portfolios—including vendor coordination, CapEx planning, and common area upkeep.
• Collaborate closely with internal teams (leasing, property management, finance, sales) and help build a dedicated support “squad” (e.g., Maintenance Coordinator, PM Assistant).
• Monitor key metrics (occupancy, maintenance ticket close times, reviews, client satisfaction) and lead improvement initiatives.
• Help owners plan for property needs (e.g., annual budgets, CapEx forecasting) and navigate regulatory changes with confidence.
• Stay ahead of regulatory changes and proactively advise clients on compliance.
• Proactively advise clients by conducting regular physical inspections (personally or via field team members)
• Create “delight moments” and service enhancements that deepen client loyalty and improve retention.
• Maintains fiduciary responsibilities for all clients.
• All other duties as assigned.

Success Metrics

• Improved client NPS and satisfaction among portfolio owners
• Occupancy rates maintained at 95%+
• Decrease in escalations and maintenance delays
• New, effective SOPs rolled out for small multifamily management to ensure optimal property management
• Strong client retention and referral growth in this segment
• Demonstrated ability to operate with high autonomy- proactively solving problems, making decisions, and driving initiatives with minimal oversight
• Successfully pioneered and shaped a new role within the organization, establishing best practices and setting the foundation for future team expansion
• Development of scalable “portfolio management playbook”

Skills & Qualifications

• Degree in real estate, property management, business administration or a related field preferred.
• Must have an active California Real Estate license.
• 5+ years experience in residential property management, with a strong preference for small multifamily or portfolio-level oversight
• Working knowledge of property regulations.
• Proven ability to build and implement systems, SOPs, and scalable processes
• Skilled communicator and client relationship builder
• Strategic thinker with a service-first mindset
• Strong organizational, time management, and delegation skills
• Proficiency in property management software
• Familiarity with AppFolio and Lead simple is preferred
• Understanding of maintenance coordination, CapEx planning, and financial performance tracking

Job Type: Full-time
Pay: $90,000 - $97,000 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional Development
• Bonus Opportunities Available

Schedule:

• 8-hour shift
• Monday to Friday