Property Management Support Specialist at Christopher Community, Inc.

Syracuse, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

32.0

Posted On

24 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Property Management, Training, Compliance, Customer Service, Leadership, RealPage, Communication, Time Management, Organizational Skills, Problem Solving, Affordable Housing, Technical Skills, Mentoring, Quality Assurance, Data Analysis, SOP Implementation

Industry

Non-profit Organizations

Description

Description Christopher Community, Inc. (CCI) seeks a Full Time Property Management Support Specialist to join its organization. CCINC is a not-for-profit Housing Development and Property Management company that assist low- and moderate-income families and seniors to secure suitable housing across Upstate New York. Christopher Community currently manages over 3,300 units of housing in more than 100 buildings, and administers the Rental Assistance Program in Onondaga County, which provides assistance to over 1,200 households. Since 1971, Christopher Community has maintained a proven track record in developing and operating affordable housing. We regularly receive very high ratings both from government and private entities for the way we manage our properties. We offer competitive wages and generous benefits. Please see below for additional information. BENEFIT SUMMARY: 35 hours work week with flexible schedule 21 Paid Time Off (PTO) - Vacation, Personal & Sick Days (30 PTO days after 1st Year) 13 Paid Holidays (including 2 floating holidays) Up to 6% retirement match in 403(b) retirement plan Company contribution to Medical, Dental, Vision and Life Insurance (*** CCI offers a $0 out of pocket cost health insurance plan for in network coverage beyond employee paid premium with employees not paying copays or having coinsurance ***) Hiring Hourly Rate is: $28.00 to $32.00 per hour. Requirements POSITION SUMMARY: The Property Management Support Specialist is responsible for equipping property managers, assistant property managers, and supporting staff with the skills, knowledge, and tools needed to excel in their roles. This includes ensuring consistent application of new Standard Operating Procedures (SOPs), enhancing compliance and customer service capabilities, and supporting leadership development across properties. The Specialist will design and facilitate onboarding, provide targeted training tied to operational responsibilities, and host monthly workshops on both technical and professional skills, driving consistency, efficiency, and excellence across all communities. ESSENTIAL DUTIES AND RESPONSIBILITIES: Support for SOP Implementation: Lead training initiatives for rollout of new SOPs across all properties. Translate complex compliance and operational requirements (HUD, Tax Credit, Section 8, REAC, MOR, Fair Housing) into clear, practical training modules. Monitor SOP adoption through check-ins, property visits, and performance reviews; reinforce with retraining as needed. Provide comprehensive support in the Month End Close process. Onboarding & Staff Readiness: Provide comprehensive support in the Christopher Community, Inc. Month End Close process. This includes developing training documents and solutions while working directly with Property Managers. Develop and deliver onboarding programs for new property managers and assistant property managers. Create standardized training materials (guides, checklists, e-learning modules) aligned with compliance, resident service, and financial management expectations. Mentor new hires during their first 90 days, ensuring mastery of core responsibilities such as occupancy management, certifications, waitlist management, rent collection, and customer service Ongoing Training & Development: Train and support Property Managers with RealPage systems; serve as an expert resource in all aspects of RealPage, including the resident life cycle, processing applications, recording rent and subsidy payments, and other related tasks. Host monthly workshops covering: Technical tasks (e.g., rent collection systems, certification processes, inspections, delinquencies, work order management), compliance topics (HUD, Tax Credit, anti-discrimination laws, record-keeping), soft skills (customer service, conflict resolution, communication, leadership). Identify and source free or low-cost external training resources (webinars, housing association materials, online courses). Build refresher modules to keep staff updated on compliance changes and industry best practices. Collaboration & Performance Support Partner with leadership to identify training needs based on performance metrics, audits, and resident feedback. Develop individualized coaching plans for managers and assistant managers struggling in key areas (delinquencies, occupancy, inspections, etc.). Collect feedback from staff to improve training relevance and effectiveness. Provide leadership with reports on training participation, outcomes, and areas for continuous improvement. Compliance: Assists managers in auditing and conducting reviews of appropriate files, documents and maintains reports to ensure compliance with performance criteria; develops custom forms and reports, prepares auditing and verification procedures in coordination with managers to ascertain compliance. Ensures Property Management operates in compliance with its own internal policy and procedures including admission preferences, occupancy standards, applications processing, tenant selection, tenant screening, annual reviews and interims. Quality Assurance: Provides quality control reviews of tenant files to ensure accurate subsidy calculations and ensures that various regulations are being followed; acts as a resource to answer staff questions about program compliance. Maintains inventory and control of Property Management forms; creates and/or revises forms as needed and acts as quality assurance resource for standardization of processes; stays up to date on all HUD requirements. Works closely with information technology to ensure IT systems capture all essential data on a timely basis and generates accurate data for review and analysis. Training: Guided by the Property Management team, develops, conducts, maintains and evaluates technical training modules for Property Management staff. Evaluates achievements of programs objectives and collaborates with management to document, revise and change policy and procedures. Plans, coordinates, designs and implements the initial and ongoing training of Property Management staff to ensure the training program is compliant with internal and external policies and procedures; provides intermediate training for issues as needed to facilitate the Property Management teams operational training development; monitors, evaluates, records training, and delivers presentations to department leadership on program effectiveness. QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES): Vast expertise in Onesite RealPage, VIC AI, and Courtesy Connection. Two to Four years of related experience and/or training in the property management field. Excellent time management, communication and leadership skills are necessary. Must have a valid Class D driver’s license. Frequent travel throughout the portfolio is required for position. Experience in training, learning & development, or property management required. Strong expertise in affordable housing compliance (HUD, Section 8, Tax Credit) preferred. Excellent facilitation and communication skills, with ability to adapt to different learning styles. Highly organized with the ability to manage multiple training programs across properties. Adept at sourcing, curating, and adapting learning resources. VALUE OF THIS ROLE: Improves consistency and compliance across properties by ensuring SOPs are fully understood and applied. Reduces turnover and improves retention by providing structured onboarding and continuous support. Enhances resident satisfaction through better-trained staff who can respond quickly, effectively, and compassionately. Builds a pipeline of stronger leaders prepared to step into management roles. Fosters a culture of learning and continuous improvement across the property management team. COMPUTER/TECHNICAL SKILLS: Advanced knowledge of Microsoft Excel Working knowledge of Microsoft Word and PowerPoint Highly analytical, technologically savvy, with strong problem-solving skills Basic personal computer skills that include the ability to send/receive e-mail messages, post information to a database or spreadsheet, and perform basic word processing, bookkeeping, and/or data entry. PHYSICAL DEMANDS AND WORK ENVIRONMENT: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit and reach with hands The employee must occasionally life and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distant vision and the ability to adjust focus. The noise level in the work environment is usually low to moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Additionally, there may be circumstances that would require the employee(s) to work additional hours over and above the normal 35-hour work week. Christopher Community is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Christopher Community is a drug free workplace and complies with ADA regulations as applicable.

Responsibilities

The Property Management Support Specialist is responsible for equipping property managers and supporting staff with the skills and tools needed to excel in their roles. This includes training on Standard Operating Procedures, compliance, and enhancing customer service capabilities.