COMPANY OVERVIEW

At Anthem Management, you map the story of your success. As one of the largest block property managers in the UK, hundreds of clients look to us to expertly manage their properties and tens of thousands of residents trust us to help them enjoy their homes. With roots in customer service and a relentless focus on the needs of our clients, our approach to block management prioritises getting the basics right whilst providing a great level of service.

EXPERIENCE

• Previous experience in property management (ideally 3 years)
• Good understanding of property management procedures.
• An understanding of the RICS Service Charge Residential Management Code
• Good understanding and knowledge of relevant legislation governing property management.
• Experience in preparing budgets, managing block / client finances and reviewing accounts
• Experience and knowledge of Health and Safety requirements and legislation
• Reading and interpreting leases
• A full clean driving license

SKILLS

• Excellent communication and interpersonal skills
• Excellent customer service skills
• Good IT literacy skills in MS Outlook, Word Excel, Teams and PowerPoint.
• Must be able to work on own initiative with a proactive and flexible attitude.
• Very proactive at highlighting issues, resolving day to day problems, and providing support to others.
• Self-motivated, driven by results, also seeking further improvements.
• Ability to motivate others in a positive and enthusiastic way.
• Excellent judgement and decision making when completing own work and fulfilling own responsibilities.
• Attention to detail
• Able to multitask and prioritise.

QUALIFICATIONS

• Educated to “A” Level standards or equivalent. GCSE grades A-C in English
• Associate level IRPM (AIRPM) essential (must be willing to work towards next level of accreditation)
• Relevant industry qualifications (RICS, CIH etc)

ROLE OVERVIEW

Role: Property Manager
Reporting to: Head of Region

ROLE RESPONSIBILITIES

The Property Manager is responsible for the day to day management and client relationship of a portfolio of developments defined within a geographical location. All management aspects of the development are the responsibility of the Property Manager. The portfolio is likely to comprise of a mix of property types (in terms of age, size and location of property) and you are likely to be working with a variety of different clients (freeholders, RMCs, RTMs). The role of the Property Manager is varied, the list of expected (but not limited) responsibilities are listed below and additional tasks may be added at any time.

• Managing and exercising full control of service charge expenditure, overseeing the financial health of the development, and taking the appropriate action if needed and ensuring that expenditure remains within budget.
• Preparing service charge budgets for current developments and assist in the preparation of budgets for new business.
• Working with the Facilities Management Team to secure best value for money in contracted services by means of competitive quotations etc. To negotiate contract terms and prices and to monitor and address issues relating to contractor performance.
• Advising and guiding property management colleagues in respect of issues that may arise in connection with the recovery of service charge and ground rent arrears.
• Managing service provision to Landlords, Management Companies and Leaseholders.
• Exercising judgment on a daily basis in respect of maintenance requirements, always ensuring the availability of funds before works are committed.
• Acting as primary point of contact for clients and leaseholders in respect of all services to developments in management.
• Ensuring insurance cover is in place on all developments working closely with the Insurance Team
• Organising and attend meetings to represent the business where necessary, including chairing Annual General Meetings, presenting budgets and annual expenditure together with handling any matters raised by Leaseholders.
• Follow up on compliance and H&S report or servicing received, ensuring communication with client and instructions being obtained for relevant remediation.
• Visiting all sites on a regular basis and no less than quarterly, ensuring that a proactive management and maintenance service is delivered.
• Effectively resolving management problems or disputes in accordance with legal obligations and with specific reference to the appropriate lease.
• Liaising with the Facilities Management Team concerning the need for cyclical and planned maintenance always ensuring that funds are available before works are committed.
• Interpreting, managing, and enforcing Management agreements/leases with Landlords, Management Companies and Leaseholders to ensure that all parties understand and comply with their obligations.
• Preparing and issuing section 20 consultation documents and ensure that statutory requirements in respect of consultation on major works etc. are complied with.
• Seeking and ensuring that all management services are contracted and operational at the point of handover/commencement of Management Agreements.
• Attending legal proceedings (including court and FT action) in respect of debt recovery/breach of lease actions.
• To advise clients when required on the need for a CAPEX or PPM schedules
• Running company meetings, such as AGM’s or EGM’s
• To advise clients in terms of legal and good practice requirements, and when they need to seek further professional advice
• Working with and helping to and develop and disseminate good practice to the wider property management team.
• Ensuring that the Group’s Health and Safety Policy is adhered to in respect of the Company’s responsibilities to management companies, leaseholders, and site staff.
• Annually reviewing client management agreements and ensure a current agreement is in place for all developments.
• Liaising with relevant Departments regarding assignments and sales.
• Attending relevant seminars, courses and workshops as requested.
• Contributing to the identification and development of new business opportunities, participating in promotional meetings and negotiations.
• Undertaking any other reasonable duties commensurate to the role.