JOB DESCRIPTION:

• Responsible for day to day property maintenance issues
• Carrying out periodic property inspections and reporting and dealing with maintenance issues.
• Ensuring legal compliance for properties and landlords, ensuring all legal certifications are up to date etc.
• Ensuring properties are appropriately licensed and HMO compliant where need be.
• Ensuring all maintenance issues are properly recorded and actioned in a timely manner.
• Arranging contractors to carry out works, reporting to landlords and line manager.
• Facilitating and attending visits with the local authority for licensing purposes.
• Obtaining competitive quotations.
• Invoice management and processing.
• Maintaining a pool of contractors and cleaners.
• Advising and guiding landlords regarding property maintenance, management and compliance.
• Checking out clients from managed premises.
• Liaising with local authority, partner agencies, insurance companies and other officials.
• Liaising with tenants and landlords to carry out maintenance work.
• Arranging cleaning of properties after check out has been completed.
• Organising check out inventories of properties.
• Ability to deliver excellent customer service to all service users.
• Ability to handle customer complaints in a calm and efficient manner ensuring resolve.
• Ability to report detailed monthly reports to management.
• Dealing with internet issues and liaising with broadband providers.
• Registering of bills on behalf of tenants for managed properties.
• Serving notices for possession and managing legal paperworks up until eviction.
• Instructing, erecting and removal of sales boards (where necessary).
• Any other tasks as per business needs.
• Maintaining sales and lettings files from post move in up to renewal/vacation.

PLEASE APPLY WITH COVER LETTER ADVISING WHY YOU ARE SUITABLE FOR THIS ROLE AND HOW YOU MEET THE JOB SPECIFICATION.

• ARLA qualified preferable.
• Mandarin/Cantonese/Malaysian speaking would be advantageous.

TO BE CONSIDERED FOR THE PROPERTY MANAGER ROLE YOU MUST HAVE A MINIMUM ONE YEARS EXPERIENCE IN A SIMILAR ROLE. IN ADDITION, YOU MUST POSSESS THE FOLLOWING KEY SKILLS AND EXPERIENCE:

• Demonstrable track record of UK residential property management.
• Minimum one years experience in UK property management
• Must understand maintenance matters/issues.
• Must have experience working with local councils and landlord licensing.
• Understanding of property compliance matters including landlord licensing.
• Ability to organise yourself and work without supervision.
• Ability to work effectively under pressure in a busy environment and deliver results.
• Ability to juggle different tasks and prioritise urgent matters.
• Confident, assertive and charismatic personality.
• Excellent communication skills, both written and verbal as you will be required to liaise with a large and diverse group of people.
• Strong interpersonal skills.
• Meticulous attention to detail.
• Strong IT skills and ability to use database systems and keep efficient and accurate records.
• Ability to negotiate best prices for landlords from contractors.
• Dedication and reliability during our peak season which is August and September.
• Willingness to ‘muck in’.
• Ability to travel around East London to conduct site visits - a car is preferred but not essential as often it is easier to get around East London with public transport and you must be able and willing to do this.
• A can-do positive and flexible attitude!