ABOUT THE COMPANY

Crown Home Buying and Letting is a boutique agency based in the heart of London. We are a dynamic and creative team, dedicated to assisting our buyers, sellers, landlords and tenants. Currently, we manage a remarkable portfolio of apartments in some of London’s most prestigious developments.
We’re currently looking for someone proactive, organised and a problem-solver and who displays a real passion for working in the real estate industry. The ideal candidate should have a minimum of 2 years experience in a similar agency environment.
Here at CHBL, we’re dedicated to providing the absolute best in customer service, ensuring our clients are supported every step of the way. Our Central London office is close to the iconic Tower Bridge, and we’re lucky enough to have a diverse, talented and multicultural team.

SKILLS REQUIRED:

• A minimum two years experience in residential lettings industry
• Excellent communication skills with a professional phone manner
• Good organisational and multi-tasking skills with the ability to prioritise and work under pressure.
• Be adaptable and a good team player
• Excellent IT skills including knowledge of MAC systems
• Ability to work well within a team and on their own
• High level of attention to detail
• Confident in dealing with clients
• Strong interpersonal skills
  Job Type: Full-time
  Pay: £26,000.00-£28,000.00 per year
  Work Location: In perso

standards and legal requirements

• Arrange inventory check-ins and check-outs with relevant parties
• Monitor and follow up on Right to Rent checks for existing tenants
• Respond to tenants regarding any property-related concerns in a timely and professional manner
• Liaise and coordinate with contractors for scheduled maintenance and repair works
• Review and verify contractor invoices, ensuring timely communication with the Client Accounts team
• Ensure council tax and utility accounts are correctly updated, transferred, and paid on time
• Conduct property inspections, including pre-tenancy, mid-term, and end-of-tenancy checks
• Oversee the tenant check-out process and manage deposit returns in line with regulations
• Maintain clear and prompt communication with tenants and landlords, ensuring a high level of service
• Collaborate effectively with other teams within the Lettings department to ensure smooth operations
• Uphold a professional and courteous approach with tenants, clients, and contractors at all times
• Carry out general administrative duties as required
• Ensure all data is accurately recorded and stored in the company’s property management system in line with compliance standards
• Provide support to the Lettings team and Manager when required, ensuring a collaborative and flexible working environment
• Assist with general office administrative tasks as needed to support the day-to-day running of the departmen

• Handle property maintenance and repair issues promptly and efficiently
• Manage tenant move-ins and prepare properties for new tenancies, ensuring they meet company

standards and legal requirements

• Arrange inventory check-ins and check-outs with relevant parties
• Monitor and follow up on Right to Rent checks for existing tenants
• Respond to tenants regarding any property-related concerns in a timely and professional manner
• Liaise and coordinate with contractors for scheduled maintenance and repair works
• Review and verify contractor invoices, ensuring timely communication with the Client Accounts team
• Ensure council tax and utility accounts are correctly updated, transferred, and paid on time
• Conduct property inspections, including pre-tenancy, mid-term, and end-of-tenancy checks
• Oversee the tenant check-out process and manage deposit returns in line with regulations
• Maintain clear and prompt communication with tenants and landlords, ensuring a high level of service
• Collaborate effectively with other teams within the Lettings department to ensure smooth operations
• Uphold a professional and courteous approach with tenants, clients, and contractors at all times
• Carry out general administrative duties as required
• Ensure all data is accurately recorded and stored in the company’s property management system in line with compliance standards
• Provide support to the Lettings team and Manager when required, ensuring a collaborative and flexible working environment
• Assist with general office administrative tasks as needed to support the day-to-day running of the department