JOB SUMMARY

David Andrew is a forward-thinking, independent estate agency with four offices in North London. We specialise in selling and letting high-quality residential property and market leaders in our core areas. We are looking for an experienced Property Manager to join our property management and accounts team.
David Andrew conducts business with the highest levels of customer service. Owing to our success, we are looking for another outstanding individual who shares the above attributes whilst maintaining the company’s high standards and ethical values.

You will be the main point of contact for all tenants and landlords in a management portfolio not exceeding 120 properties. You will be working very closely with a letting manager and the head of the department, who will be offering ongoing support and training.

• Can you pay attention to detail and to small print?
• Do you have experience with building projects or maintenance?
• Do you have a friendly presence, helpful attitude and professional demeanour?
• Are you able to quickly build rapport and develop long-standing relationships?
• Are you a team player?
• Do you have a passion for excellence? Both for yourself and your work.
• Are you both patient and professional during stressful situations?
• Are you able to work independently within clearly defined parameters?
• Are your communication skills as practical on the phone as they are face-to-face?
• Do you have excellent written communication skills?
• Are you a fast learner with the ability to listen?
• Are you able to multitask with success when the pressure

The role of a Property Manager is exciting and varied, requiring you to be hardworking, enthusiastic and professional at all times. You will receive training from the day you join us, lasting throughout your career. There is unlimited potential for those with the necessary ability and drive to succeed. The role of a property manager is varied, requiring a high level of versatility and the ability to multitask and prioritise a heavy workload.

KNOWLEDGE AND EXPERIENCE:

The Property Manager will require a working knowledge of the following:

• Experience within a property company is Essential.
• IT literacy of the following packages; Windows, Outlook, Word and Excel
• Exceptional accuracy and attention to detail

The prime responsibilities for this role will be:
Prepare all Landlord related paperwork in an accurate and timely manner. Be able to explain all documents to new and existing clients.
Prepare all tenant-related paperwork in an accurate and timely manner. Be able to explain all documents to new and existing tenants.
Complete interim property visits and make recommendations to our landlords so we can maintain their properties to the highest standards
Be fully responsible for the management of all property maintenance issues.
Respond to tenant maintenance calls and emails
Communicate regularly with both Landlords and Tenants will update on work progression.
Record all conversations, actions, requests and outcomes on the maintenance log and file progress notes
Advise Landlords of issues and seek approval of quotes promptly