Job Overview:
We are looking for hospitality specialists, new college graduates, and management professionals with a passion for exceptional service and acute attention to detail to join the team of community association managers at FirstService Residential. FirstService is the largest community association management company in the United States and Canada, with various career opportunities in property management for individuals to serve as the liaison between the association board and residents in one of the 8,500 properties we manage. Candidates receive extensive training and support in fiscal management, operations, maintenance, vendor management, board meetings, and more. If you want a long-term career with comprehensive benefits and growth opportunities, join our team at FirstService.

EDUCATION, EXPERIENCE, AND REQUIREMENTS:

• Bachelor’s degree (B.A. or B.S.) in Business or related field from a four-year college or university, or equivalent combination of education and experience.
• Strong managerial background.
• Strong interpersonal skills.
• Strong working knowledge of customer service principles and practices.
• Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity.
• Proficiency and working knowledge of Microsoft Office applications.
• Possess a valid driver’s license and insurance; and must not have a record of a revoked or suspended license as determined upon review of the motor vehicle driving report or record in accordance with applicable law.

KNOWLEDGE, SKILLS, AND PROFICIENCIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must possess strong managerial/supervisory background.
• Strong working knowledge of customer service principles and practices.
• Strong customer service, communication and interpersonal skills required.
• Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity.
• Proficiency and working knowledge of Microsoft Office Applications.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Physical demands include ability to lift 50 lbs.; standing, sitting, walking and occasional climbing.
• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time.
• Ability to detect auditory and/or visual emergency alarms.
• On-call 24/7; ability to work extended/flexible hours and weekends based on project requirement.
• Ability to operate a motor vehicle.
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time

JOB RESPONSIBILITIES:

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with company objectives. Responsibilities include working closely with the association, Board of Directors (BOD) and/or the developer to manage and operate the community, facilitate solutions to problems between communities and internal support staff.

• Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies and procedures.
• Analyzes advantages and disadvantages of alternative solutions to problems and makes recommendations to the BOD.
• Develops and submits complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions.
• Ability to run a BOD meeting when necessary according to Robert’s Rules of Order.
• Manages resident relationships to ensure resident retention and a high level of service including timely and complete resolution of residents’ concerns.
• Coordinates special services and requests; and conducts formal and informal inspections.
• Responds to phone calls and correspondence in a timely, professional manner.
• Prepares a bid comparison analysis spreadsheet.
• Prepares and uses Request for Proposals (RFP) for bids.
• Communicates knowledge of assets cash balances and availability of funds for projects, cash flow management for capital improvements, and financial statements.

ADDITIONAL RESPONSIBILITIES:

• Demonstrates a routine and effective ability to adjust to changing circumstances.
• Listens attentively to questions and comments.
• Communicates in a professional and composed demeanor under all circumstances.
• Displays exceptional ability to analyze manage with a variety of situations and anticipates potential problems.
• Maintains a professional relationship with BOD, unit owners and vendors.
• Encourages staff to behave in a professional manner and comply with company’s safety standards.
• Motivates others to work as a team.
• Responds to questions accurately when asked and possesses good communication and composition skills.
• Observes all safety standards and participates in the company’s efforts to provide safe work environment.