At Keyper, we empower property managers with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management. Learn more at Keyper.
Job Title: Property Manager - Operations

Key Responsibilities:

• Customer Relations and Support: Provide exemplary service to tenants, landlords and institutional clients; addressing inquiries and resolving issues promptly. Utilize Keyper’s CRM system for decision support, backed by comprehensive data and insights.
• Property Takeover and Setup: Facilitate the takeover of new & existing properties by obtaining necessary documents and approvals from developers and landlords. Coordinate with leasing and relationship managers to schedule property orientations, finalize payments, and collect keys and access cards.
• Move-In and Move-Out Assistance: Assist tenants with the move-in and move-out process, ensuring a smooth transition by coordinating inspections, handling key transfers, and managing documentation related to the property condition.
• Comprehensive Property Management: Oversee all facets of property management including maintenance, tenant relations, leasing, and budgeting. Utilize Keyper’s platform to manage your portfolio efficiently, ensuring high occupancy and tenant satisfaction.
• Maintenance Coordination: Manage maintenance requests for both occupied and vacant properties. Schedule inspections, obtain quotes, and coordinate with service teams for approval and completion of necessary work.
• Tenant Management: Handle all aspects of tenant interactions from initial contract, document collection (EID, passport, visa), and lease drafting to maintenance requests and renewals. Use digital platforms like DocuSign for efficient document management.
• Financial Management: Oversee the collection and deposit of rent checks, issue invoices for property management fees, and manage payables such as service charges and maintenance costs via Zoho, Stripe or similar platforms.
• Compliance and Legal: Ensure all properties comply with local regulations. Manage the issuance of Ejari certificates and handle legal documentation related to lease agreements and renewals.
• Emergency Response and Issue Resolution: Respond promptly to emergencies, resolving issues in a timely and professional manner to maintain tenant satisfaction and property standards.

Desired Skills:

• Data-Driven Decision Making: Ability to utilize Keyper’s analytics tools for data-driven management and operational decisions.
• Effective Communication: Excellent communication skills for interacting with tenants, vendors, and internal teams.
• Leadership and Team Management: Strong leadership skills to guide and develop property management teams.
• Problem Solving: Ability to effectively resolve operational challenges and streamline processes.
• Financial Acumen: Understanding of accounting principles relevant to property management, including budgeting, invoicing, and financial reporting.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Real Estate, or related field.
• Proven experience in property management, especially in managing diverse property types including residential, commercial, and retail.
• Comprehensive knowledge of local property management regulations, landlord-tenant laws, and market trends.
• Proficiency in property management software, Microsoft Office Suite, and familiarity with regulatory processes and platforms such as Ejari, DEWA, DREC, DLD, and Trakeeshi.
• Valid UAE driver’s license and reliable transportation.
  Note: ARABIC SPEAKING CANDIDATES WILL ONLY BE CONSIDERED FOR THIS ROL

• Customer Relations and Support: Provide exemplary service to tenants, landlords and institutional clients; addressing inquiries and resolving issues promptly. Utilize Keyper’s CRM system for decision support, backed by comprehensive data and insights.
• Property Takeover and Setup: Facilitate the takeover of new & existing properties by obtaining necessary documents and approvals from developers and landlords. Coordinate with leasing and relationship managers to schedule property orientations, finalize payments, and collect keys and access cards.
• Move-In and Move-Out Assistance: Assist tenants with the move-in and move-out process, ensuring a smooth transition by coordinating inspections, handling key transfers, and managing documentation related to the property condition.
• Comprehensive Property Management: Oversee all facets of property management including maintenance, tenant relations, leasing, and budgeting. Utilize Keyper’s platform to manage your portfolio efficiently, ensuring high occupancy and tenant satisfaction.
• Maintenance Coordination: Manage maintenance requests for both occupied and vacant properties. Schedule inspections, obtain quotes, and coordinate with service teams for approval and completion of necessary work.
• Tenant Management: Handle all aspects of tenant interactions from initial contract, document collection (EID, passport, visa), and lease drafting to maintenance requests and renewals. Use digital platforms like DocuSign for efficient document management.
• Financial Management: Oversee the collection and deposit of rent checks, issue invoices for property management fees, and manage payables such as service charges and maintenance costs via Zoho, Stripe or similar platforms.
• Compliance and Legal: Ensure all properties comply with local regulations. Manage the issuance of Ejari certificates and handle legal documentation related to lease agreements and renewals.
• Emergency Response and Issue Resolution: Respond promptly to emergencies, resolving issues in a timely and professional manner to maintain tenant satisfaction and property standards