CUSTOMER EXPERIENCE & STAKEHOLDER ENGAGEMENT

• Act as the primary liaison for property owners and occupiers, fostering strong, professional relationships through regular reporting, structured meetings, and open, ongoing communication.
• Develop a deep understanding of occupier needs, ensuring their feedback is captured, communicated to stakeholders, and used to enhance service delivery and customer satisfaction.
• Lead consistent and effective communication strategies across all touchpoints, aligning tone, content, and method in collaboration with service partners and internal teams.
• Build and maintain collaborative relationships with service partners, client departments, and the wider Savills team to ensure seamless operations, innovation, and alignment with estate-wide objectives.
• Support the mobilisation and smooth transition of new assets into management, working closely with client leads and internal departments to ensure operational readiness.
• Implement and oversee a property delivery plan aligned with the Kings Cross Estate strategy, focused on delivering exceptional customer service, fostering community, and embedding accountability in decision-making.
• Monitor and manage on-site service delivery, proactively addressing issues and minimising disruption to occupiers.
• Partner with senior leadership and communications teams to conduct regular feedback sessions, using insights to drive continuous improvement and maintain high levels of occupier satisfaction.

MECHANICAL & ELECTRICAL (M&E)

• Work collaboratively with the engineering team and M&E service providers to ensure all planned and reactive maintenance tasks are completed safely, efficiently, and with a strong customer focus.
• Take ownership of asset performance, ensuring plant and equipment are maintained to optimal standards and future lifecycle planning is proactively managed.
• Demonstrate adaptability by regularly reviewing permit and helpdesk systems, ensuring they remain current and effective.
• Oversee compliance with house rules and permit-to-work procedures, ensuring all contractor activities are safely managed and aligned with operational protocols.
• Maintain a solid understanding of building systems and compliance requirements, seeking additional training where needed to support service excellence.
• Support and facilitate occupier fit-outs, in collaboration with the surveying team and in compliance with License to Alter requirements, escalating to senior professionals when appropriate.
• Support and facilitate landlord’s CAPEX works

CUSTOMER EXPERIENCE

Passionate about delivering exceptional service, with a proactive, can-do attitude and a commitment to enhancing occupier satisfaction through innovation and attention to detail.

TECHNICAL & COMPLIANCE KNOWLEDGE

Confident understanding of building plant, maintenance, and compliance requirements. IOSH/NEBOSH qualified with a comprehensive grasp of statutory obligations and industry best practices.

PURPOSE OF THE ROLE

People, Planet, Performance, Progress – King’s Cross’ ambition is to be a global exemplar of progressive city life. Inclusive, humane, modern urban city living. This is an incredible opportunity to act as a key ambassador for King’s Cross, managing customer relationships and curating an exceptional experience for all key stakeholders.
The Property Manager will deliver building management services across prestigious properties within the King’s Cross portfolio, which encompasses a 67-acre, mixed-use development combining high-end retail, Food and Beverage and commercial offices. The Property Manager will support the Head of Property Operations in delivering first-class property management and an unparalleled level of service as a part of the King’s Cross Estate team. The role will lead on various administrative duties, service charge management and reporting, specific projects, service partner management, helping to deliver the King’s Cross’ vision.
The successful candidate will collaborate with a wide array of senior stakeholders and ensure the King’s Cross brand, values and standards are upheld at every stage. The role is ideally suited to someone with initiative, drive and exceptional organisational skills, attention to detail and excellent written and verbal skills.
The Property Manager will work closely with the Senior Property Manager, Savills and management teams with line management responsibility for an Assistant Property Manager.