QUALIFICATIONS

• Demonstrated strength in organization and time management across multiple priorities.
• Proven problem-solving ability and adaptability in fast-paced environments.
• Strong customer service mindset with clear and professional communication.
• Experience coordinating and managing vendors or contractors.
• Proficiency with tech platforms (Airbnb/VRBO, scheduling tools, spreadsheets, etc.).
• Self-starter who can balance day-to-day execution with long-term growth strategies.
• Reliable transportation and ability to travel within the Tri-Cities area.

ROLE OVERVIEW

We are seeking a full-time Property Manager / Operations Manager to lead the day-to-day operations of our growing short-term rental portfolio. This person will be the central hub — ensuring homes are always guest-ready, vendors are managed effectively, and owners receive clear, consistent updates. The right candidate is highly organized, thrives on problem-solving, and is eager to develop systems that support growth at scale.

KEY RESPONSIBILITIES

• Build and maintain efficient scheduling systems for cleanings, maintenance, and vendor services.
• Proactively identify and resolve operational issues to maintain 5-star guest and owner satisfaction.
• Manage guest communications with professionalism, empathy, and a solutions-first approach.
• Coordinate and negotiate with vendors (cleaners, handymen, suppliers) to ensure quality and cost-effectiveness.
• Track performance metrics, expenses, and property-level profitability to guide decisions.
• Support company growth by standardizing processes, creating checklists, and implementing strategies that allow operations to scale smoothly.
• Assist in onboarding new properties, including setup, furnishing coordination, and go-live readiness.