Maintenance Management

• Manage multiple independent contractor maintenance vendors to efficiently maximize completion of tenant generated work order requests, unit turns, renovations, preventive maintenance, and other projects as necessary
• Manage maintenance support staff to aid in completion of maintenance department responsibilities
• Manage efficient material purchases of vendors by accurately estimating needs of each individual job
• Complete former tenant security deposit refunds in adherence to state and local law
• Update operational procedure and process manuals, as necessary
• Maintain all necessary preventive maintenance at all buildings
• Recruit and train vendors, as necessary
• Learn and use Spanish as needed to communicate with vendors
• Analyze, interpret, and verify accuracy and validity of vendor submitted invoices
• Keep apartments and buildings well-maintained, and tenants happy, through regular on-site inspections and building upgrades
• Provides management with unit and common area renovation suggestions based on available competing offerings
• Reviews photos of vacant apartments when completed by maintenance personnel or vendors to ensure they are clean and ready to show
• Manages and supports resident managers in their roles

Tenant Relations

• Promotes harmonious relations among residents, staff, vendors, and persons of the larger community
• Completes tenant feedback surveys to determine tenant needs and concerns so that they can be properly considered and addressed
• Develops a sense of community among property residents by maintaining good resident-to-resident relationships, staff-to resident relationships, staff-to-staff relationships, and nurturing positive interactions and activities at our properties
• Engenders goodwill with tenants and drives positive online company and building reviews

Leasing and Marketing

• Provides management and the maintenance department with unit and common area renovation suggestions based on available competing offerings
• Responds to incoming inquiries promptly
• Assists with coordination of unit showings as needed to facilitate all showings happening properly and maximizing applicant satisfaction and experience
• Recommends unit pricing through comparable unit and general market analysis and consultation with senior management
• Markets units by preparing advertising and marketing programs
• Reviews photos of vacant apartments when completed by maintenance personnel or vendors to ensure they are clean and ready to show
• Manage online marketing presence on platforms and social media
• Supervises new tenant lease signings
• Supervises posting of advertisements on major online platforms
• Ensures accuracy and completeness of all unit advertisements
• Prepares regular market surveys, as requested.
• Maintains and monitors a viable Wait List of qualified perspective residents, as well as internal transfer lists, minimizing vacancy loss
• Review and approve leasing applications, subject to senior management approval and underwriting requirements established from time to time
• Ensure 3D Virtual Tours, Photos, and Videos of units are taken and included in all relevant platforms within 48 hours of completion of unit make readies
• Manages and supports leasing agents and resident managers in their roles

Administrative

• Manages the day-to-day administration of the property office, including answering telephones during normal business hours; interacting with residents in a courteous and professional manner; sorting, distributing, opening and answering mail daily; coding invoices daily; and handling resident inquiries and concerns. Ensures the office is clean and well organized, and that it and the staff are presentable to the public.
• Exercises common sense, good judgment, consistency and self-control in day-to-day contact with residents and in other business-related matters.
• Ensures consistent application of property rules and regulations, lease and lease addenda.
• Collects, analyzes and reports the statistical data as requested to provide an accurate and current assessment of the property and its needs.
• Attends trade association meetings and seminars to keep up to date on trends and changing conditions, as requested and/or required by Management.
• Communicates all problems and resolves them or make recommendations to Management for resolution.

Job Type: Full-time
Pay: $75,000.00 - $100,000.00 per year

Schedule:

• Monday to Friday

Ability to Commute:

• Oakland, CA 94610 (Required)

Ability to Relocate:

• Oakland, CA 94610: Relocate before starting work (Required)

Work Location: In perso

Please refer the Job description for details