ABOUT US

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

ESSENTIAL REQUIREMENTS

• Must demonstrate a sound understanding and proven experience in coordinating and managing high-volume work to oversee property repairs, maintenance and inspections.
• Capability to effectively manage external service providers related to property repairs, maintenance and inspections.
• Understanding of NSW Trustee and Guardian’s key services and customer base including experience working with and/or supporting people with disability, who are vulnerable or older people.
• Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails.
• All roles in NSWTG require a willingness to have phone calls monitored for quality and training purposes.

ABOUT THE ROLE

This is an exciting opportunity that will see you sit within the Property Service Centre and report to the Principal Property Officer (Construction and Inspections). The Property Services team is collectively responsible for the delivery of high quality, consistent and timely services that are consistent with NSW Trustee and Guardian’s Customer Excellence Principles.
This role supports the Property Services team to deliver high quality services relating to customer-owned properties including property inspections, repairs, maintenance and administrative duties on behalf of NSW Trustee and Guardian customers. The position
For more information about the position, view the role description.

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccination

To apply for this role:

• Complete the online application
• Submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
• Answer the following targeted questions (maximum two pages):
• You have been instructed to arrange a Safety and Compliance Inspection of a customer-owned property:
• Explain your approach to building a rapport with the customer.
• Describe your process for ensuring that you don’t miss any important information when reviewing assigned work requests