Role: Property Services Specialist
Location: Exeter
Salary: From £24,042 per annum plus benefits
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (37.5 hours per week)

REQUIRED SKILLS & QUALIFICATIONS:

• Proven experience in delivering excellent customer service.
• Confident and clear communicator, both verbally and in writing, with a focus on building relationships and finding solutions.
• Able to work independently or as part of a team.
• Efficient in managing electronic administration and record-keeping.
• Skilled in solving problems and overcoming challenges.
• Good understanding of Health and Safety regulations.
• Capable of working under pressure, with strong time management and prioritisation skills.
• Excellent IT skills, social media knowledge, and familiarity with new technology.
• Property management experience is a plus, but full training will be provided.

YOUR ROLE, YOUR IMPACT

As a Property Services Specialist, you will have excellent customer service and call handling skills that will contribute to our vision delivering a frictionless customer experience whereby customers can effortlessly connect with us through a channel of their choice and expect a first contact resolution.

KEY RESPONSIBILITIES:

• Handle inbound customer contacts professionally, aiming for first contact resolution.
• Follow through on customer queries until resolved, ensuring smooth handoffs when needed.
• Work closely with Property Managers to address customer and development issues quickly and courteously.
• Ensure all interactions meet service level and quality standards.
• Maintain communication with Contractors and Suppliers, providing complete information and responding to queries.
• Categorise all contact accurately to identify service improvement opportunities.
• Regularly update teams with important information to support customer queries.
• Raise maintenance orders and coordinate with contractors for necessary work, including contract tendering and invoice resolution.
• Update internal databases accurately, saving relevant documents in proper locations.
• Manage and document requests for keys, fobs, and permits efficiently.
• Handle credit/debit card payments securely, following company policy.
• Ensure customer information is managed in compliance with GDPR confidentiality standards.

By joining us as a Property Services Specialist you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK