Property Services Administration Officer at Clúid Housing

Ireland, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

44803.0

Posted On

12 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Attention To Detail, Organization, IT Skills, Repairs Management, Customer Service, Fleet Management, GDPR Knowledge, Microsoft Office Suite, Data Entry, Data Management, Filing Systems, Compliance Reporting, Invoice Management, Stakeholder Liaison, Complaint Resolution

Industry

Non-profit Organizations

Description

Role Overview Position: Property Services Administration Officer Reporting to: Property Services Administrative Team Leader Location: Northbank House, Dublin 1 (Hybrid) Contract: Fixed-term until 31st December 2026 Salary: €32,584 – €44,803 per annum (DOE) The Operations Department: The Operations Department is dedicated to delivering essential services to our residents, including allocations, rent calculation and collection, and tenancy management. Additionally, we provide estate services and support community development activities to promote well-kept, friendly neighbourhoods. Property Services Administration Officer Your role will be to assist the Administrative Team Leader and provide administrative support nationally across all stock and locations. You will carry out a range of administrative roles that will add real value to the service and support the team to deliver on its key objectives. You will be working with a range of colleagues across the business, and you will have considerable interaction with our residents and contractors alike. Through excellent organisation and work prioritisation there are real opportunities to get great job satisfaction from making a visible difference to colleagues and residents alike. Key Responsibilities Servicing & Compliance Oversee the administration of servicing programmes for residents’ homes. Liaising with contractors to meet deadlines and escalate any problems. Handle inbound queries, ensuring all resident requests are managed efficiently. Update and maintain servicing and repair records. Conduct quality checks on documentation for compliance. Preparation of regular compliance reports. Liaise with the Residential Tenancies Board (RTB) for non-access cases. General Office Administration Data entry, data management, and reporting from stock and repairs records. Liaise with residents, internal teams, and contractors. Assist with surveys, snag reports, stock ordering, and minute-taking. Assist in management of multiple busy inboxes. Follow up with stakeholders for required information. Manage invoices and credit card reconciliation. Oversee national fleet operations, liaising with fleet management and staff. Collaborative Working Work across teams to enhance operational efficiency and community outcomes. Complaints & Residence Voice Prioritise resident feedback to improve services. Work with management to resolve complaints in line with Clúid’s policy. Support remedial actions and continuous improvement initiatives. Corporate Responsibilities Align activities with Clúid’s values and mission. Adhere to company policies and procedures. Maintain discretion and confidentiality. Promote health, safety, and wellbeing in all tasks. Person Specification Strong interpersonal skills Excellent attention to detail Highly organised Strong IT skills Experience/Qualifications 3+ Years’ Experience in a similar role Experience in repairs, construction, or customer facing services Minimum Leaving Certificate Knowledge of Fleet Management GDPR knowledge Excellent knowledge of Microsoft suite or similar Experience in managing computer filing systems Dealing with customers both internal and external or demonstrable customer focused skills Data Entry, Management & Manipulation experience #LI-Hybrid About us Clúid is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change. Why Choose Clúid? At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy: Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace. Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options. Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities. Employee Benefits: 25 days annual leave +3 additional days over Christmas and Good Friday, 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave. Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Gold Award from Investors for Diversity.

Responsibilities

Provide national administrative support for property services, focusing on servicing programs, compliance reporting, and contractor liaison. Manage general office tasks including data entry, fleet operations, and resident feedback resolution.