Job Function: Facility Management
Date Posted: 2 Sept 2025

Job Requisition ID: 2345

• Oversee the facility management at one of our 24/7 State Emergency Communications Centres
• Supports the site management team and ensure a safe work environment
• Full-time ongoing role at our Williams Landing Centre

About Triple Zero Victoria
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.
This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.
About the Role
The Property Services Lead is a vital member of the Emergency Communication Services (ECS) department, overseeing the facility management and operations of SECCs to ensure 24/7 functionality. This specialised role requires expertise in ECS, processes, and systems, managing day-to-day operations, including coordinating facilities management, Business Continuity Plans, OH&S, security, and fire services.
This role supports the site management team, ensures a safe work environment, and acts as the first point of contact, addressing risks and enhancing operational performance while overseeing specialised projects, event coordination, and reception.

Day to day responsibilities include:

• Manage and maintain facilities and critical infrastructure, ensuring high availability and optimal performance for 24/7 operations, while identifying opportunities for service and equipment improvements to mitigate risks of equipment failure.
• Lead, coach, and develop property service teams (reception and inventory administration), improving performance, customer satisfaction, and outcomes through enhanced systems and processes.
• Provide support and advice to the Property Services Manager, EMECS, and MECS on property and operational matters, including change initiatives, facilities, BCP, and HSW activities.
• Provide analytical and technical support to stakeholders like Procurement, Operations, and IT Services, ensuring concise reports for Government and TZV requirements, and serving as the primary contact for projects, change requests, and facility-related initiatives.
• Build and maintain effective relationships with internal departments, external stakeholders, ESO representatives, and contractors through strong communication skills.
• Oversee contract management, including vendor meetings, SLA/KPI management, tender specification writing, performance management, and expenditure tracking, while liaising with building owners and resolving related incidents.

About You

The successful candidate will have the following experience, skills and attributes:

• Proven breadth of knowledge and experience in project management, maintenance management, facilities management or business management.
• Highly organised with the ability to prioritise a high volume of competing demands and priorities in a highly regulated environment.
• Qualifications/knowledge or experience in building trades/building maintenance or with TZV an advantage.
• Experience in the Microsoft Office suite of tools, BSM, Incident and Change Management software, Secure Access Systems and CCTV packages.
• Ability to respond calmly and decisively to a demanding and unpredictable environment.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000’s of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.
How to Apply
From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.
Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.
For a confidential discussion, please email Careers@triplezero.vic.gov.au.
Recruitment agency applications will not be accepted.

• Manage and maintain facilities and critical infrastructure, ensuring high availability and optimal performance for 24/7 operations, while identifying opportunities for service and equipment improvements to mitigate risks of equipment failure.
• Lead, coach, and develop property service teams (reception and inventory administration), improving performance, customer satisfaction, and outcomes through enhanced systems and processes.
• Provide support and advice to the Property Services Manager, EMECS, and MECS on property and operational matters, including change initiatives, facilities, BCP, and HSW activities.
• Provide analytical and technical support to stakeholders like Procurement, Operations, and IT Services, ensuring concise reports for Government and TZV requirements, and serving as the primary contact for projects, change requests, and facility-related initiatives.
• Build and maintain effective relationships with internal departments, external stakeholders, ESO representatives, and contractors through strong communication skills.
• Oversee contract management, including vendor meetings, SLA/KPI management, tender specification writing, performance management, and expenditure tracking, while liaising with building owners and resolving related incidents