Property & Staff Supervisor at The Road Home

Salt Lake City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

22.05

Posted On

28 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Scheduling, Performance Management, Hiring, Discipline, Termination, Security Protocols, Safety Procedures, Training, Conflict Resolution, Record Keeping, Property Management Software, Reporting, Compliance, Trauma-Informed Leadership, Customer Service

Industry

Non-profit Organizations

Description

Who We Are The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities. The Road Home is an Equal Opportunity Employer Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths. We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed. BENEFIT SUMMARY The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community. Come be part of the solution. We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week) Health Care Plan (Medical, Dental & Vision) HSA, FSA, HRA (We reimburse part of your deductible!) Retirement Plan (403B with TRH contribution and match) FREE Life Insurance for employees Paid Time Off (Vacation, Sick & 12 Public Holidays) One Floating Holiday Per Year Free Short Term & Long Term Disability Employee Assistance Program Free Training & Development Tuition Assistance for a wide variety of classes! Public Service Loan Forgiveness (PSLF) qualifying agency Job Summary The Property & Staff Supervisor is responsible for supporting and assisting the property manager with the management of all on-site operations and achieving property financial and operational objectives as defined by the property owner and the management team. In addition, this position is primarily responsible for ensuring all traffic, prospect, leasing, renewal, and revenue data is correctly tracked in the property software, producing daily, weekly and monthly activity and operating reports, and maintaining resident files. This position also works with the property manager to ensure that all activities comply with all local, state, and federal employment, housing, safety, landlord/tenant, and real estate laws. *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. *This is an in-person position. Location Palmer Court 999 S Main Street Salt Lake City, Utah 84115 Reports to Property Manager Position Status Full-Time Shift Monday-Friday, 40 Hours Pay Grade and Starting Rate Grade 8/$22.05 per hour FLSA Status Exempt Essential Duties and Responsibilities Supervise all Resident Advocates at Palmer Court, including scheduling, performance plans, merit increases, hiring, discipline and terminations. *Other duties as assigned. Maintain regular and reliable attendance as an essential function of this position. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. Participate in emergency drills and environmental safety activities, as required. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more. Agency Enhancement: Participate in and support activities and events, including acceptance and completion of additional assignments. Support agency mission, demonstrate a willingness to work and cooperate with others. Participate in training, incorporate new skills into job responsibilities, and share information with associates. Work with on-site staff to ensure that resident issues are resolved in a timely fashion as is follow up as needed. Interact with peers, residents, volunteers, visitors and general public in appropriate and courteous manner. Work with Property Manager to hire, train, and develop on-site employees according to company policy and procedure, and with counseling and reviewing employees as necessary. Maintain visitor and guest logs: Ensure resident visitor files have current resident information and emergency contact information. Review to ensure procedures are followed. Trespassing, etc. Maintain security at all entrances, doors and gates onto the property. Report any maintenance problems to maintenance staff and advise property manager. Manage cameras, review tapes, ensure staff are doing camera rounds, know and understand how cameras work to utilize full potential in recording activity. Make copies as necessary for police or attorneys. Respond to inquiries, phone calls, correspondence and e-mail in a timely and responsive 05manner. Handle preparation of all resident notices, including monthly newsletters, resident activity notices, late payment notices and eviction notices. Work with property manager and other members of the property team to create a safe and participatory Housing Focused environment, and to adhere to budgeted cost parameters. Assist property manager with LIHTC paperwork. Maintain good relations with residents. *Other duties as assigned. *Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply. Additional Job Functions Follow Rent Collection Policy. Make daily deposits of all receipt. Produce weekly and monthly property activity reports, including keeping a daily log of activity at the property. Take service requests from residents and work with property team to ensure adherence to customer service standards. Prepare balance statements and notices for non-payment of rent and other violations. Coordinate with property manager the status of client accounts. Aware of Property Manager with the eviction and rent process. Work with property manager and maintenance team to ensure that apartment units, common areas and grounds are maintained according to Tax Credit and HUD required housing quality standards. Inspect units, common areas and property routinely to insure adherence to state housing quality standards. Manage Pest Control procedures and treatments Work with property manager and maintenance staff to schedule make-ready work and ensures apartments units are available for scheduled move-ins. Supervisor Duties and Responsibilities pervisor Duties and Responsibilities Model trauma-informed leadership in all interactions with staff and guests. Provide clear, constructive feedback to staff regularly, fostering growth and accountability. Hire, train, mentor, and support team members through hands-on guidance and resource sharing. Delegate tasks effectively while ensuring equitable distribution of workload. Resolve conflicts promptly and professionally, using de-escalation techniques and leading difficult conversations with kindness and directness. Uphold agency policies consistently and lead by example. Conduct regular one-on-one meetings with employees to exchange feedback, actively listen, and address professional development needs. Develop and implement performance improvement plans and other corrective actions when needed, with measurable goals, equipping staff with the tools and guidance to achieve success. Collaborate cross-departmentally to align team goals with organizational mission. Monitor and ensure completion of all mandatory training, while maintaining accurate participation records. Track and report on team performance metrics (attendance, outcomes, etc.), as needed. Perform employee evaluations as scheduled, offering actionable feedback and tailored support. Advocate for staff needs while balancing operational priorities. Promoting Best Practice Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve. Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging. Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission. Maintain healthy boundaries using trauma-informed approaches in all interactions. *Must pass a pre-employment background check and drug screening. Education and Experience Experience working with diverse and/or vulnerable populations is preferred. High school diploma or GED required Tax Credit Compliance certification preferred Two years’ experience in property management preferred Skills and Expectations Ability to use Microsoft Word and Excel, and Property Management Software. Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication. Ability to accept supervision, direction, and feedback with openness. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. Strong interpersonal skills and ability to work with diverse populations. Knowledge of U.S. Department of Housing and Urban Development regulations as they relate to housing programs for low income or elderly persons, and people with disabilities. Knowledge of U.S. Department of Housing and Urban Development regulations as they relate to housing programs for low income or elderly persons, and people with disabilities. Experience in developing and maintaining liaisons with various agencies and programs, and working collaboratively with other Housing agencies and related entities preferred. Physical and Equipment Requirements Ability to lift and move heavy items up to 25 pounds Ability to sit, stand, and move for at least an hour at a time or more. Ability to bend, squat, kneel, twist, push, and pull to perform job functions. Ability to use stairs or steps. Ability to safely climb stairs, ladders, and step stools.

Responsibilities

The Property & Staff Supervisor supports the property manager in overseeing all on-site operations, ensuring financial and operational objectives are met, and is primarily responsible for accurately tracking all property data in software and producing operating reports. This role also involves supervising Resident Advocates, handling resident issues, maintaining security, and ensuring compliance with all relevant employment, housing, and safety laws.