YOUR IMPACT

The primary purpose of this role is to oversee a team of Pro Services Consultants and/or Pro Services Analysts. This role will manage the development and implementation of projects, best practices, and process improvements for an assigned segment of the Pro Services department. This role supports the day to day Pro Services field and store operations, including sales, service, technology, omni-channel, and store communications.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree Business, Management, Operations, related field, or equivalent experience and 5-7 Years of Related Industry Experience (Installation, Repair or US Home Improvement)
• 5-7 Years of Experience in data analytics, performance reporting

PREFERRED SKILLS/EDUCATION

• 5-7 Years of Experience in a Store Operations role (with an emphasis in Install and/or Specialty Sales experience)

• Oversees the development and implementation of store improvement tools and processes, including workload planning and timelines.
• Leads strategy and design of system enhancements to ensure pro-service sales operational needs are met.
• Provides coaching, feedback, and training to direct reports to help with their development and performance.
• Collaborates cross functionally to understand the needs of the business to effectively deliver projects, best practices, and process and system improvement initiatives.
• Schedules regular meetings with ProServices Consultants and/or ProServices Analysts to deliver field/store feedback and initiate process for developing process improvements and recommendations.
• Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.
• Identifies and recommends vendors (as needed) to support the design and implementation of store projects, best practices, and process improvements.
• Facilitates communication throughout all steps between a variety of internal stakeholders and vendor partners, ensuring that system functionality satisfy internal customers’ needs and are highly adopted.
• Leverages customer facing technology to improve productivity and efficiency.
• Works directly with key stakeholders to deliver on business needs, often requiring time in the field.