Prospect Assistant Team Lead at Third Way Health

Medellín, Antioquia, Colombia -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Healthcare Expertise, Call Center Operations, Communication Skills, Conflict Resolution, Time Management, Organizational Skills, Adaptability, Troubleshooting Skills, Team Management, Bilingual (English and Spanish), CRM Systems, Telephony Systems, Patient Assistance, De-escalation Skills, Training and Support

Industry

Hospitals and Health Care

Description

About the position: We are seeking a full-time Assistant Team Lead for our Team. The Assistant Team Lead will support the Team Lead in various administrative and leadership tasks, ensuring efficient team operations and high-quality client services. You will play a key role in supporting different aspects of operations including helping our clients and managing teams. Responsibilities: Take patient calls and help patients to e.g., schedule appointments, navigate intake, etc. Provide accurate, satisfactory answers to patients’ queries and concerns De-escalate situations involving dissatisfied patients, offering patient assistance and support Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit) Guide patients through navigating the practice website and or troubleshooting the member/patient app Assist the Team Lead in guiding and managing the Members team Provide recommendations and support for allocating team resources effectively to practices/patients as directed by the Team Lead Assist in monitoring team goals and performance measures Participate in evaluating the quality of services provided by the team Ensure patient satisfaction scores meet required levels Provide training and support during service migration for new hires, as needed Offer call support to other team members in the absence of the Team Lead Update process documentation, as needed Manage if the Team Lead is not available Required skills and qualifications: Expertise in healthcare (US healthcare sector experience; does not need to be a nurse or doctor) and managing call center operations Strong communication skills, both written and verbal (candidates must be fluent in English and Spanish, C1 or above preferred) Expertise with telephony and CRM systems, ideally Salesforce Ability to motivate and empower others Excellent conflict resolution and facilitation skills Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Excellent troubleshooting skill

Responsibilities

The Assistant Team Lead will support the Team Lead in administrative and leadership tasks, ensuring efficient team operations and high-quality client services. Responsibilities include managing patient calls, assisting in team management, and monitoring team performance.