YOUR SUPER CAREER STARTS HERE

As one of Australia’s largest profit-for-members superannuation funds, we always remember whose money it is and whose future we’re looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.
Sound good? Learn more about us and what we do at awaresuper.com.au
Your New Role

In the role of Protect Administrator you will be required to process underwriting exceptions for members and provide support to the Protect team. Some of your responsibilities will include:

• Handling insurance application exceptions which failed or cannot be automatically processed to the member registry records;
• Producing member correspondence relating to insurance applications, providing outcomes and updates;
• Providing support to members by responding to enquiries by Phone (preferred channel) or email;
• Manage the execution of insurance payments from the insurer to members accounts based on payment types;
• Complete applications for Compassionate Ground through voice contracts, online and paper-based applications. Ensuring risk-based guidelines are adhered to.

This role is a full time contract, until February 2027.

How do you exceed our expectations?

• Demonstrated experience in a clerical or administrative support position
• Customer service experience with outbound and inbound phone experience highly desired
• Desired familiarity with claims and insurance administration & superannuation registry systems well regarded
• Desired familiarity with Superannuation Early release payments including Compassionate grounds and Permanent Incapacity
• Desired Familiarity with Family Law splitting processes and form 6 requests for information
• Excellent phone manner
• Excellent time management and prioritisation skills
• Ability to work towards established benchmarks and goals, and take ownership for work
• High attention to detail
• The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.
• You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.

Employee Experience
We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you’ll love working at Aware Super:

• Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
• Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
• Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
• Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

• Handling insurance application exceptions which failed or cannot be automatically processed to the member registry records;
• Producing member correspondence relating to insurance applications, providing outcomes and updates;
• Providing support to members by responding to enquiries by Phone (preferred channel) or email;
• Manage the execution of insurance payments from the insurer to members accounts based on payment types;
• Complete applications for Compassionate Ground through voice contracts, online and paper-based applications. Ensuring risk-based guidelines are adhered to