Workforce Classification:
Hybrid
Join Our Team: Do Meaningful Work and Improve People’s Lives
Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.
To better serve our customers, we are fostering a culture that emphasizes employee growth, collaborative innovation, and inspired leadership. We are dedicated to creating an environment where employees can excel and where top talent is attracted, retained, and thrives. As a testament to these efforts, Premera has been recognized on the
2025 America’s Dream Employers
list. Newsweek honored Premera as one of
America’s Greatest Workplaces
,
America’s Greatest Workplaces for Inclusion
, and
America’s Greatest Workplaces For Mental Well-Being
, Forbes ranked Premera among
America’s Best Midsize Employers
for the fourth time.
Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog:
https://healthsource.premera.com/
.
The Provider Experience Strategist IV plays a critical role in enhancing provider interactions, streamlining workflows, and driving strategic initiatives to improve operational efficiency. This senior-level position requires expertise in healthcare operations, compliance, and automation, with a strong focus on optimizing provider engagement and correspondence ecosystems.

Job Responsibilities - What you will do:

• Develop and implement strategies to enhance provider experiences, ensuring alignment with organizational goals and regulatory requirements.
• Drive organizational success by overseeing system implementations, workflow transitions, and compliance frameworks that align with industry regulations and strategic goals.
• Identify inefficiencies in provider interactions and implement automation solutions to improve turnaround times and streamline processes.
• Align cross-functional teams, leadership, and external partners through strategic messaging, tactical communication plans, and professional acknowledgments that foster collaboration and efficiency.
• Leverage healthcare technology solutions like Epic and Availity to enhance digital workflows and provider data management.
• Monitor key performance indicators, analyze provider feedback, and generate insights to inform strategic decisions.
• Perform other duties as assigned.

Minimum Qualifications:

• Advanced degree in a relevant area, such as social science, public health administration, or business administration or equivalent work experience.
• 6 years of related experience, Provider Systems Management or Provider Relationship Management.

Preferred Qualifications:

• Proven ability to influence stakeholders and project direction based on relevant and insights to inform product design, experience design, or business decisions.
• Experience managing provider relationships.
• Understanding of payer platforms (e.g., EMR, Claims Processing, provider portals) and compliance frameworks, including HIPAA and outsourcing governance models.
• Expertise in streamlining workflows, provider data management, and leveraging automation to improve turnaround times.
• Familiarity with negotiating vendor capabilities, assessing technology solutions, and ensuring alignment with strategic priorities.
• Knowledge of organizational transitions, leadership dynamics, and effective communication strategies during system implementations.
• Ability to foresee operational impacts, mitigate risks, and align initiatives with business goals.
• Ability to refine complex messaging, structure professional acknowledgments, and drive alignment through effective communication.

Premera total rewards

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they’re a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:

• Medical, vision, and dental coverage with low employee premiums.
• Voluntary benefit offerings, including pet insurance for paw parents.
• Life and disability insurance.
• Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
• Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
• Generous paid time off to reenergize.
• Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
• Employee recognition program to celebrate anniversaries, team accomplishments, and more.

For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.

• Commuter perks make your trip to work less impactful on the environment and your wallet.
• Free convenient on-site parking.
• Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
• Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
• Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
• Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

Equal employment opportunity/affirmative action:
Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.
If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.
The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.
The salary range for this role is posted below; we generally target up to and around the midpoint of the range.
National Plus Salary Range:

$109,000.00 - $185,300.00

• National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.

We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions

• Develop and implement strategies to enhance provider experiences, ensuring alignment with organizational goals and regulatory requirements.
• Drive organizational success by overseeing system implementations, workflow transitions, and compliance frameworks that align with industry regulations and strategic goals.
• Identify inefficiencies in provider interactions and implement automation solutions to improve turnaround times and streamline processes.
• Align cross-functional teams, leadership, and external partners through strategic messaging, tactical communication plans, and professional acknowledgments that foster collaboration and efficiency.
• Leverage healthcare technology solutions like Epic and Availity to enhance digital workflows and provider data management.
• Monitor key performance indicators, analyze provider feedback, and generate insights to inform strategic decisions.
• Perform other duties as assigned