Provider Relations Coordinator at IVX Health

, , United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

32.0

Posted On

17 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Clinical Terminology, Documentation Standards, Clinical Documentation, Medical Terminology, Healthcare Operations, Patient Engagement, EMR Systems, Referral Management, Communication, Organizational Skills, Attention to Detail, Problem Solving, Team Collaboration, Time Management, Follow Through

Industry

Hospitals and Health Care

Description

ABOUT THE ROLE The Provider Relations Coordinator (Clinical Support Liaison) serves as the primary patient coordination and communication link between IVX Health and partner accounts (Health Systems, Hospitals and Group Practices), fostering strong relationships with providers and care teams. This role ensures seamless patient care transitions by managing the timely exchange of medical records and securing all necessary documentation for authorizations. The liaison collaborates with internal departments to streamline referral processes, minimize delays, and enhance patient experience. Additionally, they partner with Business Development Managers to support account planning, customer satisfaction, and growth initiatives while providing clinical insights and managing communication with assigned accounts. RESPONSIBILITIES Referring Provider Relationship Management Build and maintain strong relationships with physicians, nurses, case managers, and administrative staff across health systems, hospitals, and group practices. Serve as the main point of contact for partner inquiries and escalations, addressing issues with a proactive, solutions-oriented approach. Use EMR portals such as Epic, Athena, and other integrated systems to facilitate communication and complete documentation exchanges efficiently. Patient Continuity of Care Facilitate timely transfer of clinical records and information between partner accounts and IVX teams. Secure all required documentation needed to support patient authorizations and ensure continuity of care. Manage a panel of patients across assigned accounts, overseeing the referral lifecycle and ensuring smooth transitions from referral to treatment. Coordinate with internal teams to streamline workflows, reduce delays, and support consistent patient appointments and treatment timelines. Customer Satisfaction Collaborate with Business Development Managers to understand account needs and support strategies that strengthen satisfaction and retention. Provide clinical insights during account planning discussions and identify opportunities for improved processes or growth. Work closely with internal teams, including Prior Authorization, Pre-Registration, Business Development, and Field Operations, to ensure alignment and support seamless operations. Manage assigned accounts while providing coverage or support to additional markets as needed. JOB QUALIFICATIONS Competencies and Skills Demonstrated excellence in internal and external customer service, supporting physicians, nurses, and administrative partners with professionalism, clarity, and responsiveness. Strong understanding of common clinical terminology and documentation standards, with the ability to assess whether records are complete and sufficient to support authorization requirements. Experienced in reviewing and interpreting updated clinical documentation, verifying accuracy, and ensuring all required elements are present for payer submission. Ability to work effectively in a remote environment while maintaining high levels of productivity, accuracy, and communication. Communicates clearly and professionally in verbal and written formats, adjusting style for clinicians, internal teams, and external partners. Highly reliable with strong follow through and ownership of responsibilities across assigned accounts. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. High attention to detail, especially when reviewing documentation, identifying missing elements, and communicating next steps. Required Certification, Education, Licensure, and Experience High school diploma or GED Required; associate or bachelor’s degree strongly preferred. Minimum 3 years of experience in a healthcare setting, ideally involving care coordination, referral management, infusion workflows, or prior authorization processes. Clinical background is not required, but strong clinical literacy is essential. Must be comfortable interpreting medical terminology, reviewing clinical notes, and identifying required documentation needed for authorization workflows. Familiarity with healthcare operations, regulatory considerations, and patient engagement expectations. Proficiency using Electronic Medical Record (EMR) systems such as Epic, Athena, or similar platforms; ability to navigate clinical documentation and extract relevant information. Ability to navigate internal business intelligence reporting systems (Tableau, Power BI) Experience working within multi-site healthcare services, hospital systems, group practices or similar environments preferred. Pay is based on factors such as market location, job-related knowledge, skills, and experience, and is benchmarked against similar organizations in our size and industry. It is not typical for an individual to be hired at or near the top of the posted range, as compensation decisions depend on the facts and circumstances of each case. In addition to cash pay, full-time regular employees are eligible for 401(k), health benefits, and other company-provided benefits; some of these benefits may also be available to part-time employees. Clinical Support Liaison Pay Range $25—$32 USD About IVX Health IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride. Our Mission: To improve the lives of those we care for by redefining the care experience Our Vision: To be the nation’s preferred destination for pharmaceutical care of complex chronic conditions Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence Benefits We Offer Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services. Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs. Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security. Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses. 401(k) Retirement Plan – Secure your future with a competitive company match. Disability Coverage – Voluntary short-term and long-term disability plans to protect your income. Fertility and Family Support – Resources and benefits designed to support fertility care and family planning. Life and AD&D Insurance – Financial protection for you and your loved ones. Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being. Education Assistance – Tuition reimbursement and certification support to help you grow in your career. Continuing Education – Access to a CEU library for ongoing professional development. Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about. Employee Referral Bonus – Earn rewards for helping us find top talent. Note: Benefits may vary by employment type. Contact HR for details on eligibility and coverage. EEO STATEMENT IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. Privacy Policy

Responsibilities

The Provider Relations Coordinator manages relationships with healthcare providers and ensures seamless patient care transitions. They facilitate the exchange of medical records and documentation for authorizations while collaborating with internal teams to enhance patient experience.