Provider Support Specialist at Aria Care Partners

Overland Park, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Customer Service, Planning, Organizing, Quality Control, Attention To Detail, Adaptability, Dependability, Teamwork

Industry

Hospitals and Health Care

Description

Description Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion. Working at Aria Matters! The Position The Provider Support Specialist is responsible for supporting dentists by ensuring they are meeting the expectations of their role through ongoing consistent feedback, onboarding support, and coordinating training (both initial and ongoing) of dentists. The Provider Support Specialist works with the CMO, Regional Dentist Liaison, and Clinical Support Managers to ensure that customer needs are being met through efficient and customer-focused care. Essential Duties & Responsibilities Conduct check-ins with dentists Coordinate training for new and existing dentists with Dental Systems Trainer Collaborate with the operations team for new dentist onboarding Collaborate with the Clinical Support Managers to ensure appropriate staffing levels are maintained Collaborate with the Dental Support Specialist to ensure timesheets and expenses are approved according to company guidelines Remain accessible to dentists throughout the day Perform other duties as necessary Requirements High School Diploma or equivalent 2-3 years’ experience preferred Management experience preferred Dental office management preferred Other Qualifications Problem solving—the individual identifies and resolves problems in a timely manner. Customer service—the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments. Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently. Quality control/Attention to detail—the individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance. Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events. Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance. Able to work in team environment. Ability to lift 15-20 lbs. Benefits We offer a comprehensive benefit package for you and your family, including: PTO and Paid Holidays for FT Employees 401k Retirement Plan with a Company Match Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more. Physical Efforts & Working Conditions Work is performed in a normal office setting with minimal exposure to health or safety hazards Substantial time is spent working on a computer. #LI-GC1

Responsibilities

The Provider Support Specialist is responsible for supporting dentists by providing feedback, onboarding support, and coordinating training. They work closely with various teams to ensure customer needs are met through efficient care.