Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

WHO WE ARE SUPPORTING

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO’s communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO’s military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO’s mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO’s information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO’s communication and information technology capabilities.

ESSENTIAL SKILLS AND EXPERIENCE

At least 2 years’ experience in various areas of:

• Latest Virtualization Technologies and Operating Systems
• Implementation and troubleshooting Infrastructure Failover Clusters (Vmware and Microsoft)
• Latest Server, Storage, Client and Infrastructure Networking hardware technologies
• Antivirus Management Systems (i.e. McAfee ePolicy Orchestrator)
• Enterprise Systems Management services, methods and tools (i.e. SCOM, SCCM, SCVMM)
• Experience in various areas of Software Engineering including some of the following
• Email and collaboration services technologies (e.g. MS Exchange and Skype for Business)
• Cloud Computing Systems such as Microsoft Remote Desktop Infrastructure and VMware Horizon
• Design and implementation of Active Directory Federation Services in large enterprise environments
• WEP Portal Technologies and High Availability Database Systems (i.e. SQL Cluster)
• At least 1 year experience support by professional certification in the implementation and administration of COTS products such as MS Windows Server, Linux, Oracle, MS SQL, VMware, MS Hyper-V, MS SharePoint, MS Active Directory and Active Directory Federation Services, MS Exchange, MS Skype for Business, Client OS (Windows, Linux.)
• Configuration management practices and tools
• Knowledge of ITIL IT service management model
• Experience and applied knowledge of Service Transition
• Proven ability to communicate effectively orally and in writing with good briefing skills
• Strong and open communication skills
• Entrepreneur and strong networking skills
• Autonomous, problem-solver and drives towards results

Professional Qualifications

• Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years)
• Excellent communication skills to effectively interact with users, team members and stakeholders
• Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team
• Must demonstrate an ability and keen sense for problem-solving
• Motivated, good communication skills, team player
• Able to work independently with minimal supervision
• Knowledge of NATO responsibilities and organization.

ROLE BACKGROUND

NATO Communication and Information Agency (NCIA) provides end-user services to customers throughout NATO. These end-users services are supported by NATO Enterprise Directory Services provided by the NATO Infrastructure Services Centre (NISC) Business Area of NCIA. All services provided by NCIA, regardless of whether they are end-user services or supporting services, are under the responsibility of Service Delivery Managers (SDM).
The NATO Infrastructure Service Centre (NISC) Business Area Lead (BAL) is accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. NISC provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources. NISC services (including: subject matter expertise; acquisition; project management, operations and maintenance; and, disposal) are provided in the following technical domains: Network Services (to include routing, switching and transmission services), infrastructure hosting, storage and processing, infrastructure networking, HW and SW management, databases and web platform services, as well as identity management. Services are provided throughout the lifecycle to both internal and external customers in both static and deployable settings.

ROLE DUTIES AND RESPONSIBILITIES

The main objectives of this statement of work can be summarized as follows:

• Ensure high-quality, continuous support for DCIS service
• Provide continuous monitoring and pro-active administration of the DCIS service
• Develop and deploy iterative updates to the DCIS services, aligning with evolving business requirements.

Support activities:

• Responsible for the delivery of 3rd level technical support for IT and Data Management Services in DCIS
• Performs fault diagnosis using the IT and Data Management Services Management System
• Supervises and carries out routine maintenance of IT and Data Management Services infrastructure, management appliances and other NATO IT and Data Management Services equipment
• Completes any changes to the system documentation
• Completes backups and restores of IT and Data Management Services devices
• Supports the work undertaken by the ID&E OPEX Engineers.
• Performs remote fault diagnosis on IT and Data Management Services as required
• Performs on the Job Familiarization with the Customer
• Collaborate with the stakeholders, both internal and externals, as necessary, to coordinate efforts and ensure smooth execution of software support and development activities
• Execute the processes of Incident Management, Change Management and Release Management, as required, following the NCIA procedures.

On-Call Support and Responsibilities

• The Contractor’s personnel will participate in a rotation-based on-call system with the Purchaser’s staff
• On-call activities are considered delivery-based and part of the monthly sprint cycle

On-Call Rotation Schedule

• The schedule will be defined during sprint planning and will outline who is responsible for on-call activities duties each week
• On-call shifts will cover critical issues outside the normal working hours
• The Contractor’s personnel would cover maximum 2 weeks per month.

On-Call Responsibilities

• Responding to urgent incidents or requests during the designated on-call hours
• Resolving high-priority incidents to ensure minimal downtime and quick resolution
• Documenting any on-call activities, including actions taken to resolve issues

On-Call Deliverables

• After each on-call day, a daily status report will be provided on a Purchaser provided SharePoint page containing the following information:
• Any Issue: Yes / No
• Remarks: Summary of the issue and the fix provided.
• The daily report will be provided no later than 8:30 the following day.
• A summary of the issues handled and resolutions provided during the on-call period will be submitted at the end of the sprint.