Job Title: Provisioning Co-ordinator
Location: Ewloe (Hybrid – 3 days a week in the office)
Salary: £26,000 – £28,000
Contract type: Permanent

ABOUT THE ROLE

The Provisioning Co-ordinator plays a key role within the Telephony & Connectivity Provisioning Team, supporting the smooth, timely, and accurate delivery of telephony and connectivity products to our customers. Working as part of a collaborative team, you will be responsible for providing an outstanding customer experience for a large portfolio of customers.
This role combines strong customer service skills with provisioning, technical administration, and billing activities, ensuring customers receive a seamless transition from sale to in-life service. You will be responsible for managing provisioning tasks from order through to completion, proactively communicating with internal and external stakeholders, and taking ownership of delivery.

WHAT YOU’LL DO

• Manage multiple customer provisioning orders simultaneously
• Ensure orders are onboarded as quickly as possible, minimising delays
• Maintain end-to-end ownership of orders, coordinating activity and ensuring clear communication with all parties
• Accurately update ticketing systems and order records throughout the provisioning lifecycle
• Perform quality assurance checks on customer data and service configurations
• Proactively resolve any issues, delays, or escalations to ensure delivery remains on track
• Co-ordinate with third-party suppliers to progress provisioning tasks, including number porting and connectivity installations
• Control monthly account updates, billing checks, and associated reporting with minimal errors
• Support the team in achieving key business objectives and project deadlines
• Build trusted and valued relationships with customers, providing clear and proactive communication
• Set realistic expectations and ensure stakeholders are informed of progress and any risks
• Act as a knowledgeable advisor to customers, helping them understand and adopt their new services
• Demonstrate confidence when presenting to customers or leading service delivery calls
• Promote customer confidence to encourage future product and service opportunities
• Collaborate closely with colleagues in onboarding, support, billing, and sales
• Share knowledge to help develop the skills of team members
• Identify and contribute to process improvements
• Attend and participate in team meetings, one-to-ones, and personal development discussions
• Support colleagues with workload challenges where needed
• Maintain a positive, customer-focused culture aligned with ARO’s core values