Provisioning Coordinator - 12 months fixed term contract at Daisy Communications

Prudhoe, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

23809.5

Posted On

27 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone Manner, Task Management, Microsoft Packages, Communication Skills, Technical Advice, Customer Service, Order Management, Problem Solving

Industry

Telecommunications

Description

Company Description Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon. Job Description To provide timely and competitive quotes for customer enquiries in relation to MAC (moves, adds and changes) requirements for customers’ existing telephony set up. Location: Prudhoe Salary: £23,809.50 Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30 Key Responsibilities: Task management. Make welcome/confirmation calls and send confirmation e-mails. Accurate input of order details onto all systems. Liaise with customers/business and resellers partners regarding order queries/amendments. Provide technical advice to customer/business partners/resellers and internal staff. Placement of all order types on Daisy Central and other Portals. Co-ordinate jobs with end users. Deal with order rejections. Liaise with customers and business partners to resolve issues and provide regular updates. Raise and resolve provisioning escalations and faults. Check all accounts are set-up and billing correctly. Schedule and action all tasks to completion within specified timescales. Follow all procedures and deliver high level customer service for maximum customer satisfaction. Work towards set KPI’s, goals and objectives. Ensure all systems are kept fully updated for each action and point of customer contact. • Complete any required reporting. Deal with internal queries as required. Qualifications Excellent telephone manner. Ability to manage own workload. Previous experience of Microsoft packages. A ‘can do’ and positive attitude towards work and personal development. Excellent communication skills both verbal and written Additional Information What are the benefits of working at Daisy? 🌴25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!) 🎉An extra day off on your birthday or if you're getting married 💰 £500 referral bonus – bring great people, get rewarded! 📺Exclusive Virgin Media and O2 staff discounts 📈 Professional development – training and support to help you grow 👓Eye care vouchers and discounted Medicash membership for healthcare savings 📱Sim deals for you and your family/friends 🛍 Exclusive discounts and savings at over 1,200 retailers

Responsibilities

The Provisioning Coordinator is responsible for providing timely quotes for customer inquiries related to telephony setups and managing order details. They will also liaise with customers and partners to resolve issues and ensure high levels of customer satisfaction.