Provisioning Specialist L1 at Pax8 APAC

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, API Error Resolution, Communication, Documentation, Trend Spotting, Collaboration, Continuous Development, Problem Solving, Organizational Skills, Prioritization, Ticketing Systems, Order Management Systems, Process Adaptation

Industry

technology;Information and Internet

Description

Be the Provisioning Specialist powering cloud success: Joining Pax8 means stepping into a role where your technical curiosity, problem‑solving mindset and attention to detail create real impact. You’ll work at the heart of our order enablement flow, ensuring partners around the world experience seamless, accurate and friction‑free provisioning. With Pax8’s rapid growth and continued AI innovation, you’ll have the opportunity to develop alongside new tools, smarter workflows and a future‑focused organisation. This role will be based in our office in Makati, Manila, working a night shift (10:00pm - 7:00am). Employees are required to attend the office 5 days/week. Where you’ll fit in at Pax8? Pax8 is recognised globally as one of the most innovative and fast‑growing cloud marketplaces. Learn more about who we are and how we work through our culture insights and partner stories on pax8.com and the Pax8 Blog. What you’ll be doing? 🛠️ Owning provisioning workflows — Troubleshoot and resolve issues across automated and manual orders, ensuring each step moves smoothly and accurately. 🔄 Keeping processes flowing — Work through API‑related errors, follow product‑specific provisioning steps and maintain consistent accuracy. 📣 Clear communication — Keep internal and external stakeholders updated, set expectations and provide transparent updates on progress. 📝 Documenting solutions — Capture new fixes, patterns and learnings so the team can move faster and smarter. 📊 Spotting trends — Identify recurring issues, escalate themes and help improve system reliability through data‑driven insights. 🤝 Team collaboration — Support onboarding and training for new team members, offering guidance and being a go‑to person for early questions. 📚 Continuous development — Engage in learning programs, coaching and growth initiatives to build your capability and expand your impact. The impact you’ll make You’ll be a key connector between systems, partners and internal teams — ensuring precision, reliability and speed in every provisioning action. Your work directly contributes to partner satisfaction, operational stability and the continual improvement of our global marketplace experience. What you’ll bring? Proven ability to solve problems with creativity, clarity and speed Demonstrated success in technical, operational or service‑focused environments Strong organisational skills with the ability to prioritise and manage multiple tasks Comfort navigating ticketing or order‑management systems Ability to understand and adapt to complex processes in a fast‑moving environment Excellent written and verbal communication with a collaborative mindset What you’ll enjoy Competitive salary HMO coverage 20 days paid annual leave + 10 days bonus annual leave 10 days paid annual sick leave 13th‑month pay Night differential pay applies for this schedule Access to LinkedIn Learning & Learning & Development tools and training opportunities Employee recognition programs Fun and engaging company events Building trust in how we hire At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire. To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you. We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process. We welcome all backgrounds We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in the Philippines. Your Pax8 office experience Our Manila office provides a collaborative, engaging environment designed for connection, learning and high‑performance teamwork. Expect a modern workspace, community‑driven culture and the energy of a rapidly expanding global tech business. Grow your career with unlimited runway There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level. About Pax8 Our mission is to be the world's favourite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. Background checks As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records. Equal opportunities Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/ Pax8 is the technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMBs) through AI-powered insights and comprehensive product support. With a global partner ecosystem of over 35,000 managed service providers, Pax8 empowers SMBs worldwide by providing software and services that unlock their growth potential and enhance their security. Committed to innovating cloud commerce at scale, Pax8 drives customer acquisition and solution consumption across its entire ecosystem. Our purpose is to help every small business turn their dreams into reality through the power of technology. Culture is important to us, and at Pax8, its business, and it IS personal. We embody Compassionate Candour by aiming to assist others with candid, actionable feedback. We Seek to Understand by being open, curious, and committed to learning. We believe in We Before Me, actively collaborating and seeking out diverse perspectives to ensure a win for Team Pax8. Our team takes pride in Do What You Say, taking ownership, honoring commitments, prioritizing, and delivering on promises. We encourage everyone to Light Up Learning by being brave and trying new ideas, embracing vulnerability, and sharing failures so everyone can learn. Finally, we are Driven by Passion, connecting personal passion to Pax8's mission, and remaining resilient in the face of adversity and uncertainty in pursuit of our goals. At Pax8, we are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best!

Responsibilities

The specialist will own provisioning workflows by troubleshooting issues across automated and manual orders, resolving API-related errors, and ensuring consistent accuracy in product-specific provisioning steps. Key duties also involve maintaining clear communication with stakeholders, documenting solutions, spotting recurring trends, and supporting team collaboration and continuous development.