Provisioning & Stored Cards, Vice President at JPMC Candidate Experience page

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Agile Software Development, Digital Payments, Customer Experience, Risk Management, Collaboration, Strategic Thinking, API Knowledge, E-commerce Payments, Quality Assurance, Backlog Management, Communication, Metrics Monitoring, Cross-functional Collaboration, Issue Resolution, Product Discovery

Industry

Financial Services

Description

The Commerce Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver. As a Provisioning & Stored Cards, Vice President, in Connected Commerce on the Payments product team, you will focus on delivering seamless customer experiences that enable and encourage customers to use Chase cards wherever, whenever, and however they want to pay. You will manage critical priorities in the backlog, including platform and customer-facing solutions, and be the voice of product and the customer with engineering and other key partners. In this role you must be able to work well across time zones, have strong experience in product management and Agile product delivery, with a passion for driving “start-up” efforts in large companies, and a desire to be on the forefront of technology and digital payments. Job responsibilities Define new features, leading product discovery, gathering requirements and defining user stories and acceptance criteria for both back-end and front-end services Manage product and team backlog, ensure strong agile metrics, and support ongoing production support, issue & defect resolution and prioritization Conduct pre-release reviews which could include regression testing and quality assurance to certify the release as production ready Define and monitor metrics and benchmarks, identifying, scoping and finding implementation paths for needed enhancements, and creating remediation plans when needed Collaborate with a team of cross-functional partners (i.e. Risk, Control, Compliance, Legal) to ensure a strong risk and controls environment. Deliver communications to executives and leadership team on the strategy and progress. Publish regular executive reports summarizing the overall health of the product, industry and competitive trends and the voice of the customer. Required qualifications, capabilities, and skills 7+ years of experience in financial services, digital, product management and/or Agile software development. Experience in online payments including card, digital wallets, and e-commerce payments. Passion for understanding customer needs and demonstrated ability to build digital products. Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution. Proven success in collaborating, influencing and driving decisions with multiple stakeholders, including team members across product, technology and design. Proven track record of managing risk and controls. Bachelor's degree in Computer Science, Business Management or comparable field of study. Preferred qualifications, capabilities, and skills Strong knowledge of Application Programming Interfaces (APIs), open Banking and engineering practices. Master's degree in Computer Science, Business Management or comparable field of study.

Responsibilities

Define new features and manage the product backlog while ensuring strong agile metrics. Collaborate with cross-functional partners to deliver seamless customer experiences and communicate progress to executives.