JOB DESCRIPTION

Overview

SKILLS & EXPERIENCE REQUIRED:

• Minimum 2 years’ experience in a professional services environment or a similar role within a software company.
• Proficient in software configuration, implementation methodologies, and data migration tools.
• Experience with SQL is advantageous.
• Strong communication, presentation, and interpersonal skills.
• Ability to interact confidently with stakeholders at all levels.
• Comfortable working on multiple projects in a fast-paced environment, both independently and collaboratively.

OTHER REQUIREMENTS:

• This role is an excellent fit for a proactive, client-focused professional with a solid technical background and a strong commitment to delivering value through software solutions.
• Full-time (37.5 hours/week), based in our Chesterfield office (4 days per week).
• Regular travel required to client sites across the UK (approx. 25%).
• A full UK driving license is required

ABOUT US

Aptean is a private equity backed software company that connects companies in specific industries with specialized software solutions. In today’s fast-paced, highly competitive economy, organizations don’t have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds with streamlined industry-specific software solutions. That’s why over 4,100+ highly specialized organizations in more than 20 industries and 54 countries rely on us to simplify their everyday operations.
If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
Learn from our differences. Celebrate our diversity. Grow and succeed together.
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Redd

ABOUT THE ROLE:

Reporting to the Professional Services Manager, the successful candidate will play a pivotal role in supporting the implementation, integration, and optimization of the
Merlin ERP software solution for our clients.
This role requires a blend of technical acumen, customer-focused consulting, and project management capabilities to help clients achieve their business objectives through effective use of the Merlin platform.

KEY RESPONSIBILITIES:

• Collaborate with clients to understand their business processes, objectives, and challenges. You’ll be comfortable in a client-facing environment, with a problem solving mindset.
• Conduct detailed needs assessments to map client requirements to software capabilities and provide expert guidance on best practices and Merlin ERP functionalities.
• Lead and execute software implementations, including installation, configuration, and testing.
• Develop customised solution designs tailored to client-specific requirements.
• Lead the design and deployment of integrations with third-party systems.
• Create project timelines, scope definitions, and resource plans in coordination with client stakeholders and internal teams.
• Build and maintain long-term client relationships, acting as a trusted advisor.