PS & Returns Audit Specialist at Dopay

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics operations, Last-mile delivery, Returns handling, Incident resolution, Policy governance, Data integrity, Audit trails, Performance reporting, Risk management, Operational compliance, Microsoft Excel, Case management, Communication, Analytical skills, Attention to detail, Courier management systems

Industry

Financial Services

Description

Key Responsibilities: Logistics & Returns Specialist (PS) · Incident Resolution: Spearhead the investigation of logistics failures (loss, damage, delays), driving cross-functional coordination to ensure 100% resolution within target SLAs. · Policy Governance: Audit all return shipments to ensure data integrity and physical compliance, acting as the final gatekeeper for logistics policy adherence. · Data Strategy: Maintain comprehensive audit trails and deliver actionable insights through daily/weekly performance reports on case health and throughput. · Strategic Escalation: Monitor aging cases using a risk-based approach, ensuring senior leadership is alerted to potential bottlenecks before they impact the customer. · Operational Compliance: Audit distribution point performance and DO activities through systematic validation of delivery evidence and service level agreements (SLAs). · Operational Intelligence: Analyze shipment data to identify courier performance gaps and process weaknesses, contributing to the continuous refinement of logistics SOPs. Skills & Qualifications Experience: 1 to 2 years in logistics operations, last-mile delivery, returns handling, or a related field. Attention to Detail: High level of accuracy in case documentation, data entry, and audit record-keeping. Communication: Good written and verbal communication skills to coordinate with courier partners and internal stakeholders. Analytical Skills: Basic proficiency in Microsoft Excel to track case volumes, SLA timelines, and return data. Organizational Skills: Ability to manage multiple open cases simultaneously and prioritize effectively in a fast-paced environment. Technical Knowledge: Familiarity with logistics or courier management systems is an advantage. Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Why Join dopay? Why Join dopay? Be part of a mission-driven company transforming payroll and financial inclusion in emerging markets. A collaborative and inclusive work culture with opportunities for growth and career development. Competitive salary and benefits package. Opportunity to shape the future of financial technology in Egypt and beyond. Join us at dopay and be a part of a team that’s transforming the financial landscape for the betterment of society in Egypt and beyond!-

Responsibilities

The specialist will manage logistics incident resolution and audit return shipments to ensure policy compliance and data integrity. They will also analyze shipment performance data to identify process weaknesses and provide actionable insights to leadership.