REQUIREMENTS:

• Be part of a 24/7 on-call rota, roughly 2 weeks per quarter
• Have a contact centre background
• Managed a team of agents

WHY DELIVEROO

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

We’re looking for a confident and empathetic Team Leader to support and guide our UKI market agent team. As the first point of escalation, you’ll act as a knowledge hub, ensuring agents deliver excellent service while balancing business, compliance, and partner needs.
In this role, you’ll lead by example, living our company values and inspiring others to do the same. You’ll be responsible for mentoring and developing your team, managing performance, and driving quality and compliance. Strong organisational skills, clear communication, and a passion for people development are essential.
Reporting to the Partner Operations Manager, you’ll keep the team aligned with process updates, support a smooth partner experience, and ensure service levels are met. If you’re a natural leader who thrives in a fast-paced environment and values empathy alongside results, we’d love to hear from you.