PSP Administrator at Booking Holdings

, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Management, Merchant Account Creation, Request Management, Compliance, Stakeholder Communication, Payments Industry, Data Handling, Ticketing Systems, Workflow Management, Process Improvement, Documentation, Ad-Hoc Projects, API Management, SFTP Management, Vendor Liaison, Internal Education

Industry

technology;Information and Internet

Description

The Payment Process Analyst (PSP Administration) will focus on day-to-day operational payment portal processes, monitoring, controlling, and analysis. This role includes responsibilities for supporting the integration of new Payment Service Providers (PSPs), management of existing portals and portal access, and ensuring ongoing compliance with internal control mechanisms. The Analyst will be the first point of contact for PSP portal related queries, both internal and external, and will work closely with internal teams from diverse functions such as Partnerships, Product, Accounting, Risk & Control, Analytics and Operations to ensure the compliant and efficient functioning of Booking’s PSP portals. B.Responsible Execute operational tasks related to PSP processes such as User Management & Creation, Merchant Account Creation & Maintenance, and Request Management Perform established control procedures to decrease financial risks and proactively identify and maintain the user list for each PSP Manage API rotations (Adyen/Braintree) / SFTP (Paypal) requests / New Payee setup (Hyperwallet). Work with the Team Lead to maintain comprehensive documentation of payment processes, policies, and procedures. Communicate proactively and clearly with stakeholders on issues to indicate progress and resolve issues. Support ad-hoc projects and requests as needed. Ensure compliance with regulations and internal policies related to PSP activities, and enforce these policies with internal teams. Educate internal teams on PSP-related topics. Liaise with External Vendors and confirm that Booking.com policies and processes are being followed. Support initiatives around external vendors whilst acting as an intermediary between the company and vendors. Propose, advocate for and support the implementation of process improvements to eliminate manual work and make processes scalable. B.Skilled 4-6 years experience in Operations, ideally in a Finance or Compliance related role. A proven track record in handling sensitive data and maintaining compliance with internal controls and external regulations Experience working with stakeholders across diverse functions, such as Tech, Finance, Compliance and Sales, as well as external teams Experience in the Payments industry is a plus Strong written communication skills Experience working with a ticketing system (e.g., Zendesk, ServiceNow, Salesforce Cases) Experience working with a workflow management tool (e.g., Jira, Asana, Monday.com) Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Responsibilities

The PSP Administrator will manage day-to-day operational payment portal processes and support the integration of new Payment Service Providers. They will also ensure compliance with internal controls and serve as the first point of contact for PSP-related queries.