PSR Manager at Carolina Health Centers, Inc.

Greenwood, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cultural Competency, Interpersonal Skills, Organizational Skills, Analytical Skills, Communication Skills, Teamwork Orientation, Problem Solving, Resourcefulness, Computer Skills, Medical Terminology, Leadership, Training, HIPAA Compliance, Office Management, Bilingual

Industry

Medical Practices

Description

Description GENERAL DESCRIPTION: The Patient Services Representative Manager represents Carolina Health Centers (CHC) and the assigned practice site in a professional manner and is responsible for the leading, coaching, and management of the front office staff in daily office processes and patient care. They should demonstrate compassion and personal commitment to excellence in serving patients, coworkers, and other key customer groups. They must consistently maintain professional boundaries while cultivating a team atmosphere amongst the front office staff, ensure patient confidentiality, and contribute to creating a patient-centered environment. DUTIES AND RESPONSIBILITIES: Perform day-to-day office duties Maintain a visible presence at the site to monitor overall office flow, address questions in a timely manner, and identify patient service issues Direct duties of Patient Services Representatives providing input or feedback as needed Responsible for effective office coordination Responsible for completing Patient Services Representative annual evaluations, reviewing with supervisor, and discussing with employee Intervene with patient service issues/incidents as appropriate. Notifies and forwards information to supervisor regarding conflicts with patients and/or employees Assist with daily provider schedules by reassigning schedule templates to fill in provider when needed Set priorities of office activities with guidance from supervisor Maintain open communication and a good working relationship with providers Act as liaison between providers and Patient Services Representatives along with supervisor Coordinate activities between Patient Services Representatives and clinical staff as needed Make daily deposits and forward receipts to accounting as needed Print reports as needed and forward to appropriate personnel Assist in training and coaching Patient Services Representatives on customer service best practices May train new staff as needed or required Complete incident reports when appropriate Schedule and conduct monthly staff meetings in coordination with supervisor Schedule and conduct quarterly staff meetings between Patient Services Representatives and clinical staff in coordination with the nurse/medical manager and supervisor Maintain a well-kept lobby and workspace Maintain and requisition office supplies as needed Understand, abide by, and can explain HIPAA to patients as needed Ensure patients understand the services we provide and the benefits of choosing us as their medical home Exemplify compassion and care for all patients by listening and addressing patient needs appropriately Conform to acceptable attendance and punctuality standards assigned by CHC Knowledgeable of emergency procedures Comply with all safety rules and protocols as established by CHC Immediately report any workplace injury to supervisor Notify supervisor when appropriate personnel are unavailable Able to perform all duties in the Patient Services Representative Skills List Performs other duties as required or assigned by supervisor REPORTING RELATIONSHIPS: Responsible to: Reports to the Family Medicine Practice Manager or Pediatric Practice Manager Workers supervised: Responsible for leading the front office staff through daily office processes, tasks, and customer care Interrelationships: An active member of the front office team Interacts with other departments within the site to identify ways to provide better patient service Works closely with supervisor to support optimal service of all patients This job description is not designed to cover or contain an exhaustive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Requirements REQUIREMENTS: All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of: respect, honesty, integrity, openness, transparency, diversity, equity, inclusion, stewardship, and innovation. In addition, this position requires: Education: High School diploma or equivalent experience Two (2) year Associate’s Degree of Certified Medical Assistant preferred Work Experience: Three (3) to five (5) years’ experience in a medical office setting Office management experience preferred with leadership ability Knowledge of medical terminology Bilingual in Spanish preferred Licensure and Certification: None required Skills: Ability to demonstrate excellent customer service and strong cultural competency Ability to adhere to strict confidentiality guidelines. Any breach of employee or patient confidentiality is grounds for immediate termination from this position Good interpersonal, organizational, and analytical skills required Strong written/verbal communication and proofreading skills required Teamwork orientation Able to take and follow through with delegated tasks and accountability Resourcefulness in problem solving Proven organizational skills Ability to facilitate inter-departmental cooperation and collaboration Strong computer skills in HER and Practice Management software Beginner to intermediate proficiency in Microsoft applications: Excel, Word, Outlook, PowerPoint Physical Abilities: Required to talk and hear in order to communicate with others Often required to sit and use hands and fingers to handle or feel and to manipulate keys on a keyboard Occasionally required to stand, walk, reach with arms and hands, and to stoop, kneel, or crouch Visual abilities required include close vision with sometimes long periods of extended exposure to a computer screen Work Environment: This position involves exposure to patient elements with minimal to moderate potential of exposure to blood borne pathogens. This job also operates in a professional office environment where the noise level is quiet to moderate. This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines. Employee must be capable of occasional travel within CHC’s service area. Requirement for out-of-town and/or overnight travel is minimal.

Responsibilities

The PSR Manager is responsible for leading and managing the front office staff, ensuring effective patient care and office coordination. They will also handle patient service issues and maintain a professional environment while supporting the team.