PSS Operations Lead at Capgemini Portugal

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Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Operational Support, Opportunity Management, CRM Tools, Microsoft Office Suite, PowerBI, Data Entry, Record-Keeping, Organizational Skills, Communication, Problem-Solving, Independence, Team Management, Process Improvement, Documentation, Financial Coding

Industry

IT Services and IT Consulting

Description

About the Role You Are Considering The PSS Evolutions Operations Lead plays a vital role in ensuring the efficient and accurate management of NA CIS PSS opportunities and the ongoing integrity of our opportunity data. This position is critical to supporting our global presales organization by facilitating smooth operational workflows, accurate reporting, and correct resource allocation. Your Responsibilities Opportunity Inflow Management: · Manage the end-to-end process for new opportunities flowing from the PSS portal into the PSS tracker. · Ensure timely and accurate triage of all new opportunity. · Collaborate with PSS/Sales teams to resolve any data discrepancies or missing information for new opportunities. · Opportunity Tracker Maintenance & Accuracy: · Review weekly update of opportunity records within the tracker to ensure data accuracy and completeness. · Proactively identify and correct inconsistencies, outdated information, or errors in opportunity data. · Generate and distribute regular (weekly & monthly) reports on tracker status and key metrics. Talent & Time Booking Management: · Ensure that PSS staff assigned to specific deals are correctly set up and maintained in the time booking system. · Liaise with PSS managers and team leads to verify accurate resource assignments and availability. · Address any issues related to time booking setup or data. · Actively work with Talent Management and PSS leadership to support recruitment, onboarding and offboarding of PSS talent. Financial Code Management: · Establish and maintain finance codes for opportunities, ensuring they are accurately aligned with the solution progress and internal financial guidelines. · Work closely with finance and project teams to reconcile any discrepancies related to financial coding. · Ensure proper closure of financial codes upon deal completion. Process Improvement & Documentation: · Continuously review the PSS tools, process and time system integrations to identify and implement improvements to drive end-to-end efficiency. · Contribute to the continuous improvement of overall PSS operational processes and workflows. · Maintain up-to-date documentation for all in-scope assigned processes and procedures. Team Management: · Ensure assigned support staff are trained in in-scope tools and processes. · Continuously review shift-left opportunities to assigned support staff . · Provide regular performance feedback to assigned support staff and their line manager. · Be accountable for the quality of work performed by the assigned support staff. Your Experience · Proven experience in an administrative or operational support role, preferably within an IT, sales, or presales environment. · Familiarity with opportunity management systems, CRM tools (e.g., Salesforce), or similar databases. · Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is essential. · Basic PowerBI skills to recommend and understand reporting capabilities · Comfortable learning and adapting to new internal systems and tools quickly. · Attention to Detail: Meticulous approach to data entry and record-keeping, with a strong commitment to accuracy. · Organizational Skills: Excellent ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment. · Communication: Clear and concise written and verbal communication skills, with the ability to interact effectively with various internal stakeholders (presales, finance, project teams). · Problem-Solving: Proactive in identifying issues and resourceful in finding solutions. · Independence: Ability to work independently with minimal supervision while also collaborating effectively as part of a team. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society for a more inclusive, sustainable future. Get The Future You Want | www.capgemini.com About Cloud Infrastructure Services (CIS) CIS powers enterprises’ business and technology digital transformation by accelerating change, reinforcing cybersecurity, empowering employees, managing complexity and fostering adaptability. Leveraging our close partnerships with leading cloud vendors and advanced intelligence from our global operations centers, our CIS teams are trusted by clients to securely navigate in today’s dynamic business environments, driving forward business value so they get the future they want. Our five key service areas are: Cloud Services: Exploiting the cloud at speed and scale Employee Experience Services: Making the “future of work” work for our clients Cybersecurity Services: Securing Foundations to Create Open Futures Enterprise Service Management: Taking charge of complexity to drive business value Infrastructure Services: Managing and modernizing IT estates We pride ourselves on our inclusive and diverse workplace, a reflection of today’s global society’s richness and diversity and a place where our people feel empowered to build and choose meaningful careers, selecting a future where they can all thrive. Come join our vibrant workforce at CIS to build an effective career that empowers you to get the future you want. Learn more about us at www.capgemini.com Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process. That image may be used for verification, including during the hiring and onboarding.

Responsibilities

The PSS Operations Lead manages the end-to-end process for new opportunities and ensures the accuracy of opportunity data. This role also involves maintaining the opportunity tracker, managing talent and time booking, and supporting process improvements.