Psychologist - Branch Manager Psychosocial Support at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Psychologist Registration, Counselling, Psychological Support, Vicarious Trauma Management, Occupational Stress, Psychosocial Risk Management, Evidence-Based Counselling, Psychoeducation, Stakeholder Engagement, Emotional Intelligence, Professional Judgement, Debriefing, Psychological First Aid, Early Intervention, Risk Mitigation, Confidentiality

Industry

Financial Services

Description

2 x permanent part-time roles available Do work that matters In this newly created specialist role, you’ll provide proactive, best‑practice psychological and psychosocial support to Branch Managers operating in high‑risk branch environments. These branches are characterised by frequent exposure to aggressive, abusive and inappropriate customer behaviour, creating elevated risks of psychological harm, vicarious trauma and burnout. You’ll play a critical role in protecting wellbeing, intervening early to mitigate harm, and strengthening organisational capability in psychosocial risk management through both individual support and preventative, system‑level initiatives. See yourself in our team This role partners closely with Branch Managers in identified high‑risk branches, working alongside Health, Safety and Wellbeing (HSW), CSN leaders and other key stakeholders. You’ll operate with a high degree of autonomy while contributing specialist psychological expertise into broader organisational wellbeing, safety and risk frameworks. More specifically, you will: Provide regular, confidential 1:1 psychological support and counselling to Branch Managers in high‑risk branches. Applying evidence-based counselling approaches. Monitor wellbeing and mental health indicators, escalating to appropriate supports where required Deliver psychoeducation on the impacts of repeated exposure to inappropriate customer behaviour Design and embed best‑practice approaches to managing vicarious trauma within Branch Manager onboarding and induction Develop and oversee peer‑to‑peer support mechanisms for Branch Managers Build Branch Manager capability to support their teams through debriefing, psychological first aid and early intervention Translate insights into preventative initiatives that reduce exposure to harm and improve psychosocial safety Provide regular reporting and insights to the Health, Safety and Wellbeing team on trends, wellbeing indicators and psychosocial risks Maintain professional, ethical and confidentiality standards aligned with AHPRA requirements Travel domestically on a regular basis as required We’re interested in hearing from people who have: Registration as a Psychologist with AHPRA (mandatory) Extensive experience providing counselling and 1:1 psychological support in high‑risk, high‑exposure environments Strong understanding of vicarious trauma, occupational stress and psychosocial risk management Experience moving between individual clinical work and strategic, systems‑level thinking Demonstrated capability designing and implementing preventative mental health and wellbeing initiatives Strong stakeholder engagement, influencing and communication skills High levels of professional judgement, discretion and emotional intelligence Post‑graduate qualifications and/or experience in counselling, clinical or organisational psychology (highly regarded) If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 26/03/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

This specialist role involves providing confidential, evidence-based 1:1 psychological support and counselling to Branch Managers in high-risk environments exposed to aggressive customer behavior. Key duties include monitoring wellbeing indicators, delivering psychoeducation, and designing systemic initiatives to manage vicarious trauma and strengthen organizational psychosocial risk management.