PT Bellperson/Valet at Accor

Sonoma, California, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

20.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Communication Skills, Guest Service, Problem Solving, Coordination, Organization, Time Management, Teamwork, Physical Stamina, Driving

Industry

Hospitality

Description

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" What is in it for you: Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs Job Description As Bell/Valet at Fairmont Sonoma Mission Inn and Spa, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality, excellent communication skills, and a dedication to delivering exceptional service, this could be the perfect role for you! include the following: Assist all guests during and throughout their arrival and departure. Maintain cleanliness, safety and order in all of his/her work areas. Ensure all complaints are handled in a caring and professional manner with the proper follow-up action taken. Follow up logged and communicated to Front Drive Manager. Be a Fairmont Sonoma Mission Inn & Spa ambassador, an essential first or last contact for our VIP’s and group guests. Maintain open lines of communication with all other hotel departments, especially the director of Front Office Operations/Guest Services Manager/Supervisor, and the Front Desk/Royal Services/Bell staff. Assist the Front Office Managers in various projects, completing assigned work in a timely and professional manner. Coordinate Golf Club movements Understanding and consistently practicing all aspects of the Fairmont/ACCOR/LQA and other aspects of “Bell person & Valet” service standards Assisting with replacing propane at the fire-pits Covering up the fire-pits and outdoor furniture during inclement weather Ensure the outdoor furniture is neatly arrange and organize. Assisting with all & any food service items & other equipment being returned to their respective departments Managing the inventory and maintenance of the bikes and bike equipment, along with the lawn games and setting up & storing the lawn games daily Actively supporting all hotel committees (Green, RiiSE, Healthy & Safety, Guest Satisfaction, Heart of House) Reporting all engineering, maintenance and housekeeping requests & concerns Immaculate grooming Able to lift 30 pounds and to walk up and down 3 flights of stairs Have a clean valid CA divers license Hourly rate $20.00 Qualifications QUALIFICATIONS Ability to smile warmly and sincerely and express his/her thoughts and actions in a professional manner. Strong communication skills to interact with all types of guests and employee situations. Ability to work under pressure and in guest contact areas and prioritize information quickly. Ability to organize and prioritize based on guest needs to maintain team flow and efficiency. .Hourly rate $20.00 Additional Information Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others. Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

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Responsibilities

The Bellperson/Valet serves as the initial and final point of contact for guests, ensuring a welcoming experience upon arrival and departure, which includes assisting with luggage and maintaining service standards. Responsibilities also involve coordinating various hotel operations such as managing outdoor furniture, handling equipment returns, and maintaining inventory for bikes and lawn games.