ESSENTIAL FUNCTION: Manages and coordinates reception, serving as the first, trauma-informed point of contact for hotline callers, face-to-face clients, and visitors. Provides general support services.

• Maintain communication with others and work to fulfill the agency’s mission, vision and philosophy. This includes attending regularly scheduled team meetings.
• Answer multi-line phone system, including the crisis hotline, directing calls as required.
• Accurately record client information.
• Maintain front reception and waiting rooms, ensuring common areas are clean and well organized.
• Manage correspondence and inquiries, routing as appropriate.
• Manage inventory of all client forms and brochures, ensuring clients are provided appropriate paperwork upon arrival and answers paperwork-related questions.
• Provide general support to staff.
• Accurately maintains client files and other filing systems.
• Recognize personal emotions, thoughts and values and how they influence behavior, managing their effects on service provision.
• Report any incident of child or elder abuse to the appropriate Hope Alliance team member.
• Assist with the collection and maintenance of data for statistical and programming purposes.
• Assist with recruitment, training, and engagement of volunteers and interns as well as community education efforts.
• Perform other duties as assigned by Chief Administrative Services and/or the Chief Executive Officer.